Creating Dunning Letters
When creating dunning letters, you can either use one of the template letters that Receivables provides or create your own, custom letter. To use one of the template letters (USER1 - USER10), use a text editor to edit the body and footer text files that Receivables provides. To create a custom letter, use the Dunning Letters window.
When you create custom dunning letters, Receivables automatically numbers each paragraph by increments of ten to let you insert new text later. You can add new or update existing text for a custom dunning letter at any time. You can create as many custom dunning letters as you need.
To create a dunning letter using one of the templates that Receivables provides:
1. Open the body or footer text file, using your choice of text editor. For example, to enter body text for the dunning letter USER1, open the file $AR_TOP/srw/ardl1b.txt.
3. Save your text file in the Receivables srw directory.
4. To review your new dunning letter, submit the Sample Dunning Letter Print program for this letter using the Dunning Letters window. See: Printing Dunning Letters.
To create a custom dunning letter:
1. Navigate to the Dunning Letters window.
2. Enter a Name for this letter.
3. Enter a Description of this dunning letter (optional).
4. Place your cursor in the first row, then enter the header text for this letter (optional).
Note: Rows that you leave blank in the Dunning Letters window appear as blank spaces when you print your dunning letters.
5. Place your cursor in another row, then enter the body text for this letter. You can enter up to 4000 characters. You do not have to enter hard returns; Receivables automatically wraps the text of your letter to the next line when you print your letter.
Attention: You can use either regular text or substitution variables when entering customer or collector information. However, if you use substitution variables, be sure that you enter them using all uppercase characters. See: Dunning Letters Format Files.
6. To include your customer's invoice information in your letter, place your cursor in a blank row, then enter '&invoice'.
7. Enter any footer text as required (optional).
8. When you are satisfied with the text of this letter, save your work.
To review your new, custom dunning letter, submit the Sample Dunning Letter Print program for this letter using the Dunning Letters window. See: Printing Dunning Letters.
See Also
Printing Dunning Letters
Dunning Letters
Creating Dunning Letter Sets
Using Dunning Letters
