Printing Dunning Letters
Use dunning letters to inform your customers of past due invoices, debit memos, and chargebacks. When you print your dunning letters, Receivables prints a copy of each invoice which has line items that are past due.
You can create dunning letter sets in which you group your dunning letters together to vary the tone with each successive letter. When you submit the Dunning Letter Generate program, Receivables compares the number of days that a customer's oldest outstanding debit item is past due with the Days Past Due Date ranges of the dunning letters in this customer's dunning letter set. This comparison determines which dunning letter to print. See: Creating Dunning Letter Sets
For each dunning submission, the Dunning Letter Generate program selects and prints letters using the dunning letter sets, customers, and collectors that satisfy your submission criteria.
Attention: Customers to which you have not assigned a dunning letter set are excluded from dunning, even if they have past due debit items.
Prerequisites
Define receivables activity with type of 'finance charges'
To print dunning letters:
1. Navigate to the Print Dunning Letters or the Submit Requests window.
2. To print your dunning letters, enter 'Dunning Letter Generate' in the Name field, or select this option from the list of values.
To print and review a dunning letter, enter 'Sample Dunning Letter Print' in the Name field, enter the Letter Name, then choose OK. (Go to step 4.)
3. Enter print parameters. For example, choose to Order your dunning letters by Customer or Postal Code, specify a Dunning as of Date, and enter a range of dunning letter sets by low and high Letter Sets, Customer names, or Collectors. Receivables uses the Dunning as of Date to determine the number of days late of each past due debit item that appears on the dunning letter and only includes invoices that are past due as of this date (unless you also choose to include current invoices). The Dunning as of Date is also the correspondence date that appears on each dunning letter.
If you enter Yes for the Preliminary parameter, the Dunning Letter Generate program does not generate and print dunning letters. Instead, the program creates a report that lists the customers and sites that will be selected for dunning using the parameters you entered. This report lists the past due debit items that these dunning letters will include, along with these items' transaction types, purchase order numbers, creation date, due date, days past due, and outstanding balances.
If you enter No for this parameter, the Dunning Letter Generate program generates and prints dunning letters using the parameters you enter.
5. To change the default Print Options, enter the number of Copies to print, a printing Style, and the Printer to use.
6. To save the output of this submission to a file, check the Save Output check box.
7. To submit the dunning letters program more than once, enter Run Options. You can enter a Resubmit interval, a date and time To Start the resubmission, and an ending date on which to cease repeating.
8. Choose Submit. Receivables displays the request ID for this submission. You can use this number to view the status of your request in the View Concurrent Requests window.
See Also
Dunning Letters
How Receivables Selects Items for Dunning
Customer Calls
Setting Up Receivables to Calculate Finance Charges
