Replacement
If a damaged product cannot be repaired or the customer needs a replacement product immediately, depot repair allows you to send a replacement to the customer and optionally to track the damaged product through the repair process. Once the replacement product is shipped, the original customer product in the installed base is updated with a status of Replaced, and a new customer product for the replacement is created with the status Latest. You can optionally set statuses to any valid system-defined status. For example, for a Replacement transaction, you can set a replacement product's status to Current instead of Latest.
You can also send an advance replacement before the customer returns the damaged product and optionally track the returned item through the repair process.
See Also
Installation Details
