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Note: When the order transaction type is AutoCreate Systems, the Attribute Name, Attribute Value, and Customer Product Reference fields are not updatable by the user.
Note: The quantity entered cannot exceed the difference between the Ordered Quantity and Cancelled Quantity values.
Note: After saving your work, the transaction type is automatically changed from AutoCreate Systems to New. If the System Quantity is greater than one, multiple lines are created with transaction type New, each with a quantity of one.
Note: For example, if you know the sales order number of a particular customer product in the installed base, select Order Number in the Attribute Name field and enter the order number in the Attribute Value field. This produces a list of all customer product reference numbers for that order number, from which you select the specific customer product you wish to replace. The customer product reference number uniquely identifies any customer product (serialized or non-serialized) in the installed base. The system number, agreement, and customer product type each have a list of values; the order number attribute does not.
Note: The profile option OE:Default CP Selection Attribute specifies a default for the Attribute Name field.
Note: Active service programs associated with the replaced customer product are not automatically transferred. If desired, you can terminate the service for the replaced product and order new services.
Note: For example, if you know the sales order number of a particular customer product in the installed base, select Order Number in the Attribute Name field and enter the order number in the Attribute Value field. This produces a list of all customer product reference numbers for that order number, from which you select the specific customer product you wish to upgrade. The customer product reference number uniquely identifies any customer product (serialized or non-serialized) in the installed base. The system number, agreement, and customer product type each have a list of values; the order number attribute does not.
Note: The profile option OE:Default CP Selection Attribute specifies a default for the Attribute Name field.
Note: Active service programs associated with the upgraded customer product are not automatically transferred. If desired, you can manually terminate the service for the upgraded product and order new services.
Note: For example, if you know the sales order number of a particular customer product in the installed base, choose Order Number from the Attribute Name field and enter the order number in the Attribute Value field. This produces a list of all customer product reference numbers for that order number, from which you select the specific customer product you wish to update. The customer product reference number uniquely identifies any customer product (serialized or non-serialized) in the installed base. The system number, agreement, and customer product type each have a list of values; the order number attribute does not.
Note: The profile option OE:Default CP Selection Attribute specifies a default for the Attribute Name field.
Note: If the serviceable product is under revision control in Oracle Inventory, the shipping transaction prompts you for the revision number you wish to ship. Oracle Service captures this revision number and adds it to the revision history of the customer product you specify in the Customer Product Reference field.
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