Attaching Documents to Service Records (Oracle Service Help--Production)


	Previous	Next		Contents	Index	Navigation	Glossary	Library

Attaching Documents to Service Records

Attachments enable you to link unstructured data, such as images, word-processing documents, spreadsheets, and text, with Oracle Applications records. For example, you can link images of a broken video projector to a service request. Oracle Service provides the predefined Miscellaneous category.

You can attach one-time documents from the following windows:

Customer Products

Customer Products Summary

Repairs

Service Requests

Service Requests Summary

Actions

Knowledge Base Search Results

To attach documents to a Service record:

1. Navigate to one of the windows that supports attachments.

2. Select a record.

3. Choose the Attachments (paper clip) icon from the toolbar.

Attachments Window

Note: You can only view attachments when you open the Attachments window from the Knowledge Base Search Results window. However, you can insert, update, or delete attachments when you open the Attachments window from any of the other windows listed above.

Contents

Index

Navigation

Glossary

Library