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Installed base functionality helps you track the models and options installed at your customer sites, including serial numbers and product revision numbers. You can also group these product configurations into flexibly defined systems for service management, distribution of responsibility, or reporting purposes. When you review the products that are installed at a customer address, you can see whether these products are covered by purchased service programs or included warranties.

If you sell products to resellers, who in turn sell them to end customers, you can transfer a customer product in the installed base from the reseller to the end customer to keep your installed base information up-to-date. Oracle Service's installed base also helps you track product upgrades, replacements, and loaners.