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Field Service

Oracle Service enables you to create field service requests; select and dispatch field service personnel; and track the material, labor, and expenses of any field service. A rule-based engineer selection process is utilized to identify the appropriate service personnel. These service personnel can then be notified about the field service visit and customer.

Oracle Service facilitates effective communication amongst field service personnel, dispatchers, and customers through a powerful messaging feature. Based on service request parameters, you can also launch a workflow to resolve problems.

You can facilitate both inbound and outbound communications with powerful messaging capabilities. Using Oracle Service's billing capability, customers can be invoiced on itemized or consolidated material, labor, and expenses incurred during the field service visit.

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