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You can verify service program or warranty coverage on a product as you process a customer return for repair or replacement. For each repair item, you can perform a diagnosis and create an estimate, or select a previous estimate for an item. If you choose to apply a customer's service coverage to the repair, Oracle Service modifies the charge based on the service coverage to ensure that the customer is correctly billed according to the labor, material, and expense coverage. Oracle Service helps you create repair jobs in Oracle Work in Process for approved repairs. Alternatively, you can send a replacement item to your customer by creating a replacement sales order.