Web Integration (Oracle Service Help--Production)


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Web Integration

Oracle Service is well supported by Oracle Self-Service Web Applications. Using Oracle Web Customers, customers can log service requests, view the status of previously logged service requests, and update existing requests.

A service request logged over the Web can launch a workflow to route the request through various functional organizations. You can also use Oracle Web Customers to search the Service knowledge base for known resolutions, view depot repair job statuses, and drill down in the installed base to view customer product details. You can also drill down to sales orders, invoices, and credits associated with service records.

Web Integration

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