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However, many customer service organizations today are not well integrated with the rest of the business. Customer information often exists in poorly maintained, isolated `pocket databases', which may not be shared across the enterprise. Thus, customer information pertaining to presales activities, quotes, orders, warranties, installations, service requests, and repair details is often unavailable to the people who provide customer service.
Oracle Applications extend the traditional supply chain by providing customer support solutions before and after your products are sold. Product modules that manage distribution, manufacturing, financials, and human resources work together as an integrated solution to provide you with a consolidated view of your customer relationships.
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