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Service programs are billable support services that help you meet your customers' diverse support needs. For example, service programs can represent extended warranties or agreements to provide telephone support. When purchased by customers, these service programs can be attached to serviceable products, which lets you define the service entitlement of your customers for that product.

A warranty that is attached to a serviceable product is applied automatically when you sell that product. The price of the warranty is assumed to be incorporated in the product price.