Previous	Next		Contents	Index	Navigation	Glossary	Library

When defining the inventory attributes, make sure that the item attribute control level for the attributes Support Service and Serviceable Product is set at the Master level. This will ensure consistency in the definition of support services and service programs.

   To define a warranty:

1. Navigate to the Master Items window in Oracle Inventory.

2. Enter the warranty as an item and include a description.

Note: Select a time unit of measure for the warranty. Warranties should not be transactable in Inventory.

The following item attributes can apply to warranties:

• Internal Ordered Item

• Purchased item

• Purchasable item

• BOM Allowed item

If the Support Service is a warranty, then it can be a BOM Allowed item. If it is a service program, it cannot be a BOM Allowed item.

The following item attributes cannot apply to warranties:

• Inventory Item

• Serviceable Product item

• Stockable, Transactable, Build-in-WIP item

• Cycle Count enabled item

• Shippable item

• Returnable (Order Entry attribute) item

• Check ATP item

3. Navigate to the Service attribute group and check the Support Service and Warranty check boxes, then select the coverage and duration.

4. Save your work.

5. Select Organizational Assignment from the Special menu and enable the support service in all organizations in which it will be used. Keep in mind that the organizations in which a warranty has to be enabled include the following:

• Inventory organization in which all customer products that are covered by that warranty are manufactured

• Inventory organization in which all customer products that are covered by that warranty are repaired

• Any other organization where the warranty is used for any other purpose

Keep in mind that the organizations in which a service program has to be enabled include the following:

• Order Entry item validation organization from which all customer products covered by that service program are shipped

• Inventory organization in which all customer products that are covered by that service program are repaired

• Any other organization where the service program is used for any other purpose

6. Save your work.

   To add a warranty to a bill of material:

1. Navigate to the Bills of Material window in Oracle Bills of Material.

2. Enter the serviceable product to which you want to add a warranty.

You must enter the primary bill for the item.

3. Navigate to the Main alternative region, then enter the warranty item as a component.

4. Save your work.

You can also enter effectivity dates in the Effectivity alternate region. This will enable you to limit the availability of the warranty with the product to a specified duration. If you wish to eliminate the warranty at any time, you can put in an end date for the warranty component. Normally, the quantity field for the warranty component should be one. You can use any values you wish for the item sequence and operation sequence fields.

You can add more than one warranty to the BOM. All warranties entered are effective for the product. For example, for a car you can define a powertrain warranty and a paint warranty. Both of these warranties can then be attached to the car's Bill of Material. When a car is sold, the customer product in the installed base will have two warranties attached.

See Also