Notify Owner With Expiration Subprocess
The Notify Owner With Expiration subprocess is part of the Call Support process, which in turn is part of the Service Request workflow. It initiates when a new service request is logged or when the service request owner fails to respond before the assignment notification times out.
In Oracle Workflow, the Notify Owner With Expiration subprocess looks like this and consists of the following activities:
Start Activity
This is a Standard activity that marks the start of the subprocess.
Is Response Deadline Valid Activity
This activity verifies whether the response deadline is valid.
Wait For Owner Response Activity
This is a Standard activity that waits until the time specified by the Set Response Deadline activity.
Notify Owner With Expiration Activity
This activity notifies the service request owner that a new service request is assigned to him or her, with the note that he or she must respond to this notification before the specified deadline. Otherwise, the supervisor will be alerted.
Notify Owner Activity
This activity notifies the service request owner that a new service request is assigned to him or her. The only difference between this and the Notify Owner With Expiration activity is that this activity does not have a response deadline.
End (Expired, Escalate, Resolved) Activities
These activities mark the end of the subprocess with the result of Expired, Escalate, or Resolved.
See Also
Call Support Process
