Alert Supervisor Subprocess
The Alert Supervisor subprocess is part of the Call Support process, which in turn is part of the Service Request workflow. It initiates when the service request owner fails to respond before the assignment or escalation notification times out.
In Oracle Workflow, the Alert Supervisor subprocess looks like this and consists of the following activities:
Start Activity
This is a Standard activity that marks the start of the subprocess.
Select Supervisor Activity
This activity looks for the supervisor of the current service request owner.
Alert Supervisor Activity
This activity notifies the supervisor that the service request owner has failed to take action before the response deadline.
End Activity
This activity marks the end of the subprocess.
See Also
Call Support Process
