When you are entering a return, the first step is to identify the purchase order number and/or item that you want to return. You can choose among various selection criteria when searching for items in the Find Returns window.
You can return to the supplier unordered receipts that have not been matched.
Note: You cannot make adjustments or corrections to receiving transactions against internal shipments.
To return items to receiving, enter the return quantity. If you originally performed a direct receipt, you must specify a Return To receiving location. Otherwise, Purchasing routes all returned items to the receiving location from which you delivered them. For Inventory (but not Expense or Shop Floor) deliveries, you can update the Return From subinventory. You can also optionally specify additional return information such as Reason Code and RMA number.
To return items to the supplier, enter the return quantity. Purchasing provides the source supplier for the items. For Inventory (but not Expense or Shop Floor) deliveries, you can update the Return From subinventory. You can also optionally specify additional return information such as Reason Code and RMA number. When you return items to the supplier, Purchasing creates both a Return To Receiving and a Return To Supplier transaction. Purchasing also reopens the associated purchase order for the return quantity by reducing the original receipt quantity.