Business Intelligence Applications Part Number Oracle Call Center Intelligence Concepts and Procedures A83665-01 Oracle Call Center Intelligence Implementation Guide A86213-01 Oracle Customer Intelligence Concepts and Procedures A83662-01 Oracle Customer Intelligence Implementation Guide A86217-01 Oracle Marketing Intelligence Concepts and Procedures A83663-01 Oracle Marketing Intelligence Implementation Guide A86174-01 Internet Business Applications Part Number Oracle eMail Center Concepts and Procedures A86084-01 Oracle eMail Center Implementation Guide A86113-01 Oracle iMarketing Concepts and Procedures A86140-01 Oracle iPayment Concepts and Procedures A86141-01 Oracle iPayment Implementation Guide A86047-01 Oracle iStore and iMarketing Implementation Guide A83719-01 Oracle iStore Concepts and Procedures A86123-01 Oracle iSupport Concepts and Procedures A93660-01 Oracle iSupport Implementation Guide A86192-01 Marketing Applications Part Number Oracle Marketing Concepts and Procedures A83622-01 Oracle Marketing Encyclopedia System Concepts and Procedures A83637-01 Sales Applications Part Number Oracle Order Capture Concepts and Procedures A86136-01 Oracle Sales Compensation Concepts and Procedures A83639-01 Oracle Sales Compensation Implementation Guide A86178-01 Service Applications Part Number Oracle Contracts Core Concepts and Procedures A83649-01 Oracle Customer Care Concepts and Procedures A86219-01 Oracle Customer Care Implementation Guide A86218-01 Oracle Depot Repair Concepts and Procedures A83651-01 Oracle Field Service Concepts and Procedures A86063-01 Oracle Field Service Implementation Guide A86153-01 Oracle Field Service/Laptop Concepts and Procedures A86061-01 Oracle Field Service/Laptop Implementation Guide A86162-01 Oracle Field Service/PalmTM Devices Concepts and Procedures A86125-01 Oracle Field Service/PalmTM Devices Implementation Guide A86163-01 Oracle Scheduler Concepts and Procedures A86062-01 Oracle Scheduler Implementation Guide A86164-01 Oracle Service Concepts and Procedures A86273-01 Oracle Service Contracts Concepts and Procedures A83650-01 Oracle Service Implementation Guide A86272-01 Oracle Spares Management Concepts and Procedures A86126-01 Oracle Spares Management Implementation Guide A86165-01 Oracle Support Concepts and Procedures A86225-01 Oracle Support Implementation Guide A86224-01 Call Center Applications Part Number Oracle Campaign Plus Concepts and Procedures A86083-01 Oracle Interaction Blending Concepts and Procedures A86102-01 Oracle IVR Integrator Concepts and Procedures A86103-01 Oracle Predictive Concepts and Procedures A86104-01 Oracle Scripting Concepts and Procedures A86105-01 Oracle Scripting Implementation Guide A86115-01 Oracle Telephony Manager Concepts and Procedures A86106-01 Oracle Telephony Manager Implementation Guide A86114-01 Oracle Universal Work Queue Concepts and Procedures A86107-01 Oracle Universal Work Queue Implementation Guide A86116-01 Communications Applications Part Number Oracle CRL-Financials Enabled Assets Concepts and Procedures A83647-01 Oracle CRL-Financials Enabled Projects Concepts and Procedures A83646-01 Oracle CRL-Financials Implementation Guide A83615-01 Oracle Network Logistics Concepts and Procedures A86278-01 Oracle Network Logistics Implementation Guide A86287-01 Oracle Sales for Communications Implementation Guide A86288-01 Oracle SDP Number Portability Concepts and Procedures A86276-01 Oracle SDP Number Portability Implementation Guide A86289-01 Oracle SDP Provisioning Concepts and Procedures A86277-01 Oracle SDP Provisioning Implementation Guide A86196-01 Oracle Service for Communications Concepts and Procedures A86274-01 Oracle Service for Communications Implementation Guide A86286-01 CRM Tools and Technology Part Number Oracle CRM Foundation Concepts and Procedures A86099-01 Oracle CRM Gateway for Mobile Devices Concepts and Procedures A86060-01 Oracle CRM Gateway for Mobile Devices Implementation Guide A86127-01 Oracle CRM Foundation Implementation Guide A86122-01 Oracle Order Capture Implementation Guide A86137-01 Oracle Order Capture Concepts and Procedures A86136-01