1
Introduction

Oracle connects to Siebel through the Siebel adapter. This chapter covers the following topics:

• What is Siebel?

• Siebel Application Server Configuration

What is Siebel?

Siebel is software application allowing organizations to maintain a single source for customer information. Using Siebel, an organization can better facilitate the sales and marketing forces by concentrating all customer information into one source. This source is accessible using multiple channels. A field sales person can consult the Web, the company call center, or any number of networks to access information needed for a customer.

The Siebel eBusiness Application Solution consists of the Siebel Call Center and the Siebel Sales applications. The Siebel Call center application is a full feature contact center. The call center provides a closed loop, seamless, information flow over multi-channel sales, marketing, and customer service operations. The Siebel Sales application enables field sales organizations to share information across sales teams, manage sales pipelines, and sell collaborately across geographies, time zones, and currencies. Under the hood, all applications use Business Components and Business Services. Business Components are representations of a set of one or more joined tables.

See Also: Chapter 4, "Business Component Relationships" for information on Business Components

Supported Systems

Table 1-1 lists the system to which the Siebel adapter connects:

Table 1-1 Siebel supported systems.

Component Support	Required Software
Siebel Adapter	6.2.1

See Also: Oracle9i Application Server Installation Guide, Appendix C for hardware requirements

Supported Platforms

The following platforms support the Siebel adapter:

• Windows NT 4.0 service packs 3 through 6a

• Windows 2000 service packs 1 or 2

• Solaris 2.6

• Solaris 7 (2.7)

• HP-UX B.11.00

Required Files

The Siebel adapter uses the following .jar files at both runtime and design time:

• SBLJAccess.jar--Comprises the Java portion of the Siebel adapter.

• The following files comprise the Siebel Java Data Bean provided on the Siebel installation CD. These four jar files must be copied to the ...\oai\9.0.2\lib\ directory:
  • SiebelTcOM.jar

  • SiebelTcCommon.jar

  • SiebelTC_enu.jar

  • SiebelDataBean.jar

Siebel Application Server Configuration

Siebel requires that you enable the Siebel Thin Client Enterprise Component to allow any thin client to communicate remotely with the Siebel Application Server. Ensure that the Siebel Thin Client Enterprise component is enabled on the server.

1. Log on using the Siebel Client (with Server Administration enabled).

   The user ID must have sufficient authorization to make server management changes.

2. Select Screens->Server Administration->Enterprise Configuration->Enterprise Component Groups.

   Figure 1-1 Selecting Enterprise Component Groups

   

   Text description of the illustration serveradmin.gif

3. Ensure that the Thin Client component is enabled.

   Figure 1-2 Component Group Components

   

   Text description of the illustration componentgroup.gif

   If it is not enabled, check the component in the list and press Enable.

   Figure 1-3 Enterprise Component Groups

   

   Text description of the illustration enterprisecomponent.gif

4. Restart the machine to ensure that the settings are registered and the component started.