Contents

Title and Copyright Information

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Preface

Intended Audience

Documentation Accessibility

Organization

Related Documentation

Conventions

1 Introduction

What is Siebel?

Supported Systems

Supported Platforms

Required Files

Siebel Application Server Configuration

2 Installation and Configuration

Installing the Siebel Adapter

Preinstallation Tasks

Installation Tasks

Siebel Adapter Configuration

Using the Application Parameter

adapter.ini Initialization Parameter File

Hub.ini

Agent Connection Parameters

Siebel Adapter Parameters

Starting an the Siebel Adapter

3 Supported Siebel Interfaces

Siebel Interfaces

Creating an Implemented Procedure

Importing Attributes from Siebel

Creating a Subscribed Event

4 Business Component Relationships

Most Commonly Used Siebel Components

Component Relationships

Account

Account Parent Components

Account Child Components

Business Address

Business Address Parent Components

Contact

Contact Parent Components

Contact Child Components

Internal Product

Price List

Price List Parent Components

Price List Child Components

Price List Item

Quote

Quote Parent Components

Quote Child Components

Quote Item

Quote Item Parent Components

Opportunity

Opportunity Parent Components

Opportunity Child Components

Opportunity Orders

Opportunity Product

Opportunity Product Parent Components

Opportunity Product Child Components

Order Entry Orders

Other Components With Which Order Entry Interacts

Order Entry Orders Parent Components

Order Entry Orders Child Components

Order Entry Line Items

Order Entry Line Items Parent Components

Order Entry Line Items Child Components

RMA

RMA Parent Components

RMA Child Components

Service Request

Service Request Parent Components

Service Request Child Components

Handling Multi-Valued Fields

Frequently Asked Questions

5 Runtime

Configuration Editor

Log On Siebel

General

Siebel Repository

Login Time Out (in seconds)

6 Siebel Adapter Functionality

Control Flow Overview

Design Time

Runtime

Siebel Interfaces

Business Services

Business Objects and Business Components

Unformatted DTYPE_PHONE Values

Index