9
Error Messages

This chapter explains how to interpret error messages and correct errors. It lists the error codes in numerical order, divided into the following groups:

• Overview
• IMAP and POP
• SMTP
• Housekeeping
• List Server
• NNTP
• WebMail
• Virus Scrubber

Overview

Error messages may appear in any part of Oracle Email. Users may see them in the end-user interface. Administrators may see them in the administrative tools and process logs.

When a list of error messages, called an error stack, is displayed, the bottommost error in the stack is typically the cause of the error.

Note: The error stack may contain error messages from other Oracle products that Oracle Email uses. When these additional errors appear, refer to the documentation for the given product.

IMAP and POP

This section describes the IMAP and POP error messages. The notations 1 and 2, which appear in many cells in the "Action to Handle the Error," mean the following:

1. "Make sure all required packages have been loaded into the database correctly."
2. "In particular, check whether ES_FOLDER_API has been loaded. "

   Table 9-1 IMAP and POP Error Messages

   Error Number and Message	Cause of the Error	Action to Handle the Error
   101, 0, Login failed	Invalid user name or password used for LOGIN command.	Check the user nameand password. Try again.
   102, 0, No of auth/login tries exceeded. Exiting	Used all your allowed login attempts	Check the user name and password; then retry in a new session.
   103, 0, User logged out	IMAP/POP session ended either by LOGOUT/QUIT command or because of some other fatal server error, such as "unable to read or write to client connection anymore."	Session end by LOGOUT/QUIT command is normal. If you suspect an abnormal connection termination, check the server log filefor other errors in this error chain.
   104, 0, Authorization succeeded	Successful login using authenticate command	None
   105, 0, Authorization failed	Unsuccessful login attempt using authenticate command	Check the user credentials and try again.
   106, 0, Could not retrieve folder id for folder={sarg0}. Error#{narg0}	Possibly a nonexistent folder name was used.	Correct the folder name and try again. If the folder name is correct, check and resolve any other database errors in this error chain.
   107, 0, Failed to get header info for folder={sarg0} with fid={narg1}. Error#{narg0}	Could be due to an OCI error	Foot 1 (1). (2). Check and resolve any other database errors in this error chain.
   108, 0, Failed to update folder={sarg0} with fid={narg1}. Error#{narg0}	Could be due to an OCI error	(1). (2). Check and resolve any other database errors in this error chain.
   109, 0, Failed to connect to database {sarg1}. Error#{narg0}	Server unable to create OCI connection pool.	Make sure thedatabase is up and configured correctly in Oracle Internet Directory.
   110, 0, Connected to database {sarg1}	Successful connections to the database	None
   111, 0, Failed to get statement handle {narg1} with Error#{narg0}.	Database related error	Check for anOCI error in this error chain.
   112, 0, Autologout: idle {narg0} minutes.	Your session was idle for too long	Send noop or any other command before timeout.
   113, 0, Out of free Memory. Requested {narg0} bytes.	No more free memory is available to the server.	Reduce the load on the server by reducing any of following: threads, max. clients, OCI sessions, or Oracle Internet Directory connections. Make sure enough free memory is available for the server on your system.
   114,0, Module {sarg0}: nesting level too deep, no stats	Internal error	Contact customer support.
   117, 0, Failed to get body parts for messageID={narg0}	Could be due to an OCI error	(1). (2). Check and resolve any other database errors in this error chain.
   118, 0, Failed to get database session for db={sarg0}. Error#{narg0}	No more free sessions are available in the OCI connection pool.	This error may be temporary, due to a spike in load. You may need to reevaluate your system to reduce the number of clients connecting to this database, increase the number of sessions in pool, or tune the system in general to get faster response.
   119, 0, Failed to insert subscribed folder={sarg0}. Error #{narg0}	Database error.	Check the OCI errors in this error chain.
   120, 0, Failed to rename folder={sarg0})to {sarg1}. Error#{narg0}	Trying to rename a nonexistent folder; or The new name is already in use; or Rename is not allowed.	Make sure that a folder with the old name exists and that the new name is not already in use or contains restricted characters. Check for any other database errors in this error chain.
   121, 0, Failed to set SEEN flag for msgid={narg0} in fid={narg1}. Error#{narg2}	Could be due to an OCI error	(1). (2). Check and resolve any other database errors in this error chain.
   122, 0, Failed to get shell for msgid={narg0}. Error#{narg1}	Could be due to an OCI error	(1). (2). Check and resolve any other database errors in this error chain.
   123, 0, Failed to create hierarchical folders {sarg0}. Error#{narg0}	You cannot create INBOX in any case insensitive form. You may be trying to create a folder thatalready exists.	Check the folder name you are trying to create. Also check for any OCI errors in this error chain.
   124, 0, Failed to expunge {narg0} msgs from folder with fid={narg1}. Error#{narg2}	Could be due to an OCI error	(1). (2). Check and resolve any other database errors in this error chain.
   125, 0, Bad flags list	Syntax error in the flag list for the Store command.	Correct the syntax for theflag list.
   126, 0, Failed to get folder Id for folder={sarg0}. Error#{narg0}	You may be looking for a nonexistent folder. You may not have read permissions for a shared folder.	Make sure you are looking for the right folder and its name is spelled correctly. If it is a shared folder, check its configuration and permissions in Oracle Internet Directory. Check and resolve any other database errors in this error chain.
   117, 0, Failed to create shared folder={sarg0}. Error#{narg0},{sarg1}	Database error	Check and resolve database errors in this chain.
   128, 0, Failed to delete shared folder={sarg0}. Error#{narg0},{sarg1}	You may be trying to delete a nonexistent folder. Only the shared folder owner can delete the shared folder.	Check the name of the folder and make sure you are the owner of the shared folder you are trying to delete. Check for database errors in this error chain.
   129, 0, Failed to rename shared folder={sarg0} to {sarg1}. Error#{narg0},{sarg2}	You may be trying to rename a nonexistent folder. Only a shared folder owner can rename it. The new name is already in use or is not allowed.	Make sure you are the owner of the shared folder, or retry with a different name.
   130, 0, Failed to change ACI on shared folder={sarg0}. Error#{narg0},{sarg1}	Database error	Check the error logs for the database and Oracle Internet Directory.
   131, 0, Failed to determine if this folder or any child is shared.{sarg0}.Error#{narg0}	Could be due to an OCI error	(1). (2). Check and resolve any other database errors in this error chain.
   132, 0, Failed to determine Folder space usage for user={sarg0}. Error#{narg0}	Could be due to an OCI error	(1). (2). Check and resolve any other database errors in this error chain.
   133, 0, Bad message in Folder={narg0},mid={narg1},muid={narg2}. Null value for {sarg0}	One of the required message attributes is missing in the database.	(1).

   1 (1) means "Make sure all required packages have been loaded into the database correctly." (2) means "In particular, check whether ES_FOLDER_API has been loaded."

SMTP

This section describes the SMTP error messages.

Table 9-2 SMTP Error Messages  

Error Number and Message	Cause of the Error	Action to Handle the Error
100, 0, Memory allocation failed	The process is consuming too much memory.	Reduce the number of threads running and restart the process.
101, 0, Memory realloc failed	The process is consuming too much memory.	Reduce the number of threads running and restart the process.
103, 0, failed to create thread	There are too many threads in the process.	Reduce the number of threads and restart the server. If the problem persists, contact technical support.
175, 0, ESDSGetEntry failed {sarg0}	The Oracle Internet Directory server may be down.	Restart the Oracle Internet Directory server. If the problem still exists, contact technical support.
176, 0, ESDSGetEntry for entrytype failed {sarg0}	The Oracle Internet Directory server may be down.	Restart the Oracle Internet Directory server. If the problem still exists, contact technical support.
177, 0, ESDSGetAttribute failed for {sarg0}	The Oracle Internet Directory server may be down.	Restart the Oracle Internet Directory server. If the problem still exists, contact technical support.
200, 0, loop detected for the recipient: {sarg0}	The address resolution for the recipient resulted in a loop.	Make sure the data present in the Oracle Internet Directory server does not introduce any loops for the recipient. Check whether the auto forward attribute for the recipient introduces a chain ending with the original recipient.
201, 0, orclobjectid not populated in Oracle Internet Directory for usr: {sarg0}	Mandatory attribute orclobjectid is missing in Oracle Internet Directory.	Populate correct value for the user in Oracle Internet Directory.
205, 0, failed to deliver to user inbox: {sarg0}		(1). Check whether ES_MESSAGE_API has been loaded.
208, 0, failed to index msg for user: {sarg0} index type: {sarg1}		(1). Check whether ES_OT_API has been loaded.
209, 0, message rejected by rules for usr: {sarg0}	The user rule resulted in rejection of the message.	None.
210, 0, message rejected by the recipient {sarg0} using replymode: reject	Auto reject is set in the Oracle Internet Directory entry for the recipient.
212, 0, failed to delete local recipients	There may be OCI errors.	(1). Check whether ES_MESSAGE_API has been loaded.
213, 0, local delivery failed for user: {sarg0}		Check the log for exact reason for failure prior to this message, and see any correction for the user's setup is needed.
225, 0, failed to pickup unprocessed messages	Error in recovery processing.	(1). In particular, check whether ES_QUEUE_API has been loaded.
226, 0, failed to requeue messages	Error in recovery processing.	(1). In particular, check whether ES_QUEUE_API has been loaded.
243, 0, path for external filter process is NULL in Oracle Internet Directory		Populate external filter process with the path for the virus scanner executable if virus scanning is enabled.
302, 0, User {sarg0} logon failed. Oracle Internet Directory returns {narg0}	Unable to authenticate user in Oracle Internet Directory.	Check user name and password to see if they are correct.
401, 0, Error {narg0}: Unable to get msgid	Unable to get next message ID from database.	Check whether the schema has been installed and whether the package is valid.
402, 0, Error {narg0}: Unable to store envelope	Unable to insert envelope information into database.	Check whether has been installed and whether the package is valid.
403, 0, Error {narg0}: Unable to store recipient	Unable to insert recipient information into database.	Check whether has been installed and whether the package is valid.
404, 0, Error {narg0}: Unable to store {sarg0} queue	Unable to insert the message into a queue.	Check whether has been installed and whether the package is valid.
405, 0, Error {narg0}: Unable to insert the message	Unable to insert message into database.	Check the OCI error and theORACLE error.
406, 0, Error: Routing loop detected	Message may be in a loop by checking the Received: headers. Possible causes: Loop in address rewriting rules Auto-forward between addresses .forward set up by UNIX mail senders.	Check the rewriting rules and auto-forward setup, and notify the sender.
407, 0, Error: Unable to read from client	Unable to read from client.	Check the network connections.
500, 0, spam check failed for IP address: {sarg0}	DNS server failed to verify that the IP address of the SMTP client is correct.
501, 0, spam check failed for host: {sarg0}	DNS server failed to verify that the host is a valid internet host.
502, 0, spam check failed for sender: {sarg0}	The sender is either in in the list of rejected senders or in the list of rejected domains.
503, 0, spam check failed for recipient: {sarg0}	Relay is not allowed for the non local recipient's domain, or The local recipient is in the list of rejected recipients.
650, 0, failed to get submit recipients	Could be due to OCI errors.
651, 0, failed to delete submit recipients	Could be due to OCI errors.	(1). In particular, check whether ES_MESSAGE_API has been loaded.
652, 0, failed to insert resolved recipients	Could be due to OCI errors.	(1). In particular, check whether ES_MESSAGE_API has been loaded.

Housekeeping

This section describes the housekeeping error messages.

Table 9-3 Housekeeping Error Messages  

Error Number and Message	Cause of the Error	Action to Handle the Error
Oracle error {sarg0} occurred during expiration	An RDBMS error prevented Housekeeper from successfully performing expiration.	Correct the generic RDBMS error and try running Housekeeper again.
Oracle error {sarg0} occurred during queue pruning	An RDBMS error prevented Housekeeper from successfully performing pruning.	Correct the generic RDBMS error and try running Housekeeper again.
Oracle error {sarg0} occurred during pruning	An RDBMS error prevented Housekeeper from successfully performing pruning.	Correct the generic RDBMS error and try running Housekeeper again.
Oracle error {sarg0} occurred during collection	An RDBMS error prevented Housekeeper from successfully performing collection.	Correct the generic RDBMS error and try running Housekeeper again.
Oracle error {sarg0} occurred during tertiary storing	An RDBMS error prevented Housekeeper from successfully performing tertiary storage.	Correct the generic RDBMS error and try running Housekeeper again.

List Server

This section describes the list server error messages.

Table 9-4 List Server Error Messages  

Error Number and Message	Cause of the Error	Action to Handle the Error
Msg-id: 5002 (An error occurred while performing a database operation. Error= {sarg0})	The cause for this error is available in the error message.	Look at the oerr error for the error specified in the error message.
Msg-id: 5003 (Error occurred while connecting to the Oracle Internet Directory server on {sarg0}port {narg0} bind dn {sarg0})	The Oracle Internet Directory server is down, or has stopped responding, or is listening on a different port.	Restart the Oracle Internet Directory server if it is not running. Otherwise, restart the list server and specify the correct host name and port number of the Oracle Internet Directory server.
Msg -id: 5004 (Error initializing process control)	Either the database or the Oracle Internet Directory server is not running, or has stopped responding.	Restart the database and Oracle Internet Directory server. If they are running, then restart the list server.
Msg-id: 5021 (Error modifying user {sarg0} entry. Error = {narg0})	An Oracle Internet Directory error occurred while trying to process a command for the user.	Check whether if the user entry on the Oracle Internet Directory server is still valid.
Msg-id: 5031 (Failed to resolve message {narg0} for external list {sarg0}. Error : {sarg1})	The cause for this error is available in the error message itself.
Msg-id: 5025 (Error occurred while parsing command in message {narg0} : {sarg0})	The cause for the error is available in the message itself.	Correct the mail and resend it.
Msg-id: 5026 (Message {narg0} will not be processed because auth info is not available for this message)	The orclmaillistserverauthenticatedsender attribute is set as only for the List Server process and this mail does not have an authenticated sender.	Check whether authentication is turned on in the SMTP inbound server and the mail has been sent with authentication.
Msg-id: 5029 (Failed to recover messages)	A internal error occurred.
Msg-id: 5030 (Failed to store message {narg0} in archive for the list {sarg0}. Error : {sarg1})	The cause for this error is available in the error message itself.

NNTP

This section presents the NNTP error messages.

Table 9-5 NNTP Error Messages  

Error Number and Message	Cause of the Error	Action to Handle the Error
6000, 0, An error occurred while initializing the NNTP process.	An error occurred while querying the directory server, or The server parameters had incorrect values.	Ensure that the directory server is running and all the server parameters have been set correctly.
6001, 0, Unable to initialize directory services. Server DN {sarg0}	The directory server was not running or there was an error in the command line parameters.	Check that the directory server is running and all command line parameters have been specified correctly.
6002, 0, Unable to initialize database services. Mail store {sarg0}	The mail store database was down The listener was down	Ensure that the database and the listener for the mail store to which the process is connected are running.
6003, 0, Unable to allocate {narg0} bytes	The server could not obtain memory from the operating system.	Restart the server. If the problem persists, shut down other processes and also increase memory resources on the host computer
6004, 0, Database error {narg0}: {sarg0}	The mail store database was down The listener was down Additional information is available in the error message.	Ensure that the database and the listener for the mail store to which the process is connected are running.
6005, 0, Directory service error {narg0}: {sarg0}	The directory server was not running. Additional information is available in the error message.	Ensure that the directory server is running.
7000, 0, Unable to initialize Oracle Net Services. Presentation name {sarg0}. Listener port {narg0}	The Oracle Net Listener is not running It is not configured correctly The server parameters do not match the listener configuration.	Ensure that the server parameters match the listener configuration and that the Oracle Net Listener is running.
7001, 0 , Unable to obtain connection pool to mail store {sarg0}	The server could not initialize connection to the mail store.	Ensure that the mail store database instance is running and accepting connections.
7100, 0, Incompatible parameters specified: {sarg0} and {sarg1}	The parameters that have been specified are not compatible.	Consult the server documentation for more information on how to specify compatible parameters
7101, 0, Authentication failed for {sarg0}	The server received an authentication request with invalid credentials.	Verify if this is an authentication attempt by a genuine user
7102, 0, Too many authentication failures	The server detected three successive authentication failures from the same host and the connection was terminated.	Verify that these are authentication attempts by genuine users
7103, 0, Connection rejected. Disallowed domain {sarg0}	The server received a connection from a domain that is not allowed.	If connections from this domain must be allowed, the anti-spam configuration must be edited to allow this domain.
7104, 0, Connection rejected. Disallowed IP address {sarg0}	The server received a connection from a host that is not allowed.	If connections from this host must be allowed, the anti-spam configuration must be edited.
7105, 0, A database operation resulted in an error. OCI Error {narg0}: {sarg0}	A mail store operation failed.	None
7106, 0, Unable to obtain database handle to mail store {sarg0}. Error {narg0}	The server is unable to open new connections to the mail store.	Check whether the mail store database instance is running and accepting connections
7108, 0, Message rejected. Virus scan failed. (Subject: {sarg0}) (Message-ID: {sarg1})	The virus scanner detected a virus in an incoming message. The message was not delivered.	None
7110, 0, Operation {sarg0} not allowed for reader {sarg1}	The server received a feed-related request from a news reader client.	Edit the server configuration if you want to make this host a peer.
7111, 0, Parameter {sarg0} not specified. Using default {sarg1}	A required parameter was not specified. The default value was used instead.	The server configuration must be edited to specify a value for the parameter.
7112, 0, Parameter {sarg0} not set	A parameter value was not specified.	Edit the server configuration to set the parameter value.
7113, 0, No peers configured or unable to initialize all peers	The server instance is configured to allow feed. But not peer servers have been specified.	Edit the configuration to specify feed servers.
7114, 0, Instance identity initialization failed. Unable to determine host name	The server could not determine the name of the host on which it is running.	The name lookup service must be configured to return the host name.
7115, 0, Unable to locate peer entry: {sarg0}	A peer specified in the server configuration is invalid.	The peer configuration must be edited to specify valid peers.
7116, 0, Unable to initialize metrics collection	The metrics subsystem could not be initialized.	None
7117, 0, Unable to initialize new client connection	A new client request could not be accepted.	None
7118, 0, Invalid local group name: {sarg0}	The server detected an invalid group in the directory.	Remove the group and re-configure.
7119, 0, Unable to initialize process control subsystem	Unknown	Check whether the administration store specified in the server configuration is the same as the mail store.
8000, 0, An error occurred when starting a new thread.	The operating system limit for the maximum number of threads within a process was reached.	Increase the maximum limit on the number of threads, or reduce the value of the maximum number of threads parameter for the process.
8001, 0, An error occurred while establishing an NNTP connection with peer {sarg0}.	No route could be established to the specified peer.	Ensure that the host name and port specified for the peer are valid, and the NNTP server on the peer is running.
8002, 0, An operating system error occurred in the system call {sarg0}. Error {narg0}	An operating system error occurred in a system call.	Check the operating system error and fix accordingly.
8003, 0, Authentication to peer {sarg0} failed. Error {narg0}	The authentication information available in the peer entry was not accepted by the peer.	Ensure that the values specified for the user name and password in the peer entry are valid.
8100, 0, Failed to return connection to the peer connection cache: {sarg0}	Unknown	None
8101, 0, Failed to send an IHAVE command to peer {sarg0}	Article transmission to peer host failed.	Check that the peer is running and accepting articles.
8102, 0, Failed to read a response to the IHAVE command from peer {sarg0}	Article transmission to peer host failed.	Check that the peer host is alive and accepting articles.
8103, 0, Failed to transmit article with {sarg0} to peer {sarg1}	Article transmission to peer failed.	Check that the peer is alive and accepting articles.
8104, 0, An error occurred while establishing an NNTP connection with peer {sarg0}	Connection to peer host failed.	Check that the peer is alive and accepting articles.
8105, 0, An operating system error occurred in the system call {sarg0}. Error {narg0}	An error occurred in the operating system.	Check the server configuration and verify that the operating system has enough resources to support the server.

WebMail

This section describes the WebMail error messages.

Table 9-6 Webmail Error Messages  

Error Number and Message	Cause of the Error	Action to Handle the Error
An error occurred while adding attachments	WebMail was unable to add the attachments.	Try again.
No folder name was specified	The user did not specify a folder name.	Enter a folder name.
An error occurred; unable to create the new folder	WebMail was unable to create the folder.	Try again.
A folder by that name <foldername here> already exists	The user specified a folder name that is being used by another folder.	Name the folder with a new name or put the folder in a different location.
An error occurred while creating the message	WebMail could not create a new message object.	Try creating a message again.
No valid To: recipients found	User did not specify a valid e-mail address in the To field.	Specify a valid e-mail address.
Error occurred during message creation	WebMail could not create a new message object.	Try creating a message again.
Invalid parameter specified for attachment removal	WebMail experienced a problem when removing the attachment.	Contact your system administrator.
Invalid attachment index was received	WebMail attachment indices are misaligned.	Recreate the message.
No message IDs were specified for deletion	The user did not select messages for deletion.	Select the message for deletion.
An error occurred during message deletion	The message does not exist.	Contact your system administrator.
An error occurred while compacting the folder	This problem lies with the voice mail messages in the folder.	Contact your system administrator.
No message IDs were specified for forwarding	The user did not select a message before selecting Forward.	Select a message before selecting Forward.
More than one message specified for forwarding	Multiple messages were selected for forwarding.	Select one message at a time for forwarding.
Invalid message specified	The message selected could not be forwarded.	Try selecting another message. If that does not work, contact your system administrator.
An error occurred while preparing the message for forwarding	The selected message could not be processed for forwarding.	Try again or contact your system administrator.
The destination folder does not exist	The destination folder selected does not exist.	Select another destination folder.
No message IDs were specified for move	The user did not select a message before selecting Move.	Select a message before selecting Move.
An error occurred while performing message move	WebMail could not process the move request.	Try again or contact your system administrator.
There are no more messages in this folder	No messages exist before or after the current message.	Try another folder.
An error occurred opening the next message	WebMail could not open the next message.	Try again or contact your system administrator.
There are no messages before this one in this folder	No messages exist before or after the current message.	Try another folder.
An error occurred opening the previous message	WebMail could not open the previous message.	Try again or contact your system administrator.
Unable to find folder	The folder is not accessible.	Check the shared permissions or contact your system administrator.
Folder does not exist	There is no such folder in the account.	Contact your system administrator.
An error occurred while opening the folder	WebMail experienced problems opening the folder.	Contact your system administrator.
Error occurred during communication with the message store	Possibly a network problem.	Contact your system administrator.
No message ID specified	Internal error.	Contact your system administrator.
Error retrieving message	The message may have been deleted, but the browser is looking at cached or old pages.	Refresh the message list and try again.
No message IDs were specified for reply	The user did not check any messages before selecting Reply.	Select a message before selecting Reply.
More than one message specified for reply	The user selected multiple messages for reply.	Select only one message at a time.
Invalid message specified	WebMail could not process the message for reply.	Try again or contact your system administrator.
Error occurred while preparing the message for reply	Internal error	Contact your system administrator
Error while sending message	Internal error	Contact your system administrator.
No folder was specified for editing	The user did not select a folder in the folder list before selecting Edit.	Select a folder from the folder list.
The specified folder does not exist in the mail store	The folder selected is not available.	Verify that the folder exists, or contact your system administrator.
An error occurred while preparing the folder for editing	Internal Error	Contact your system administrator.
You cannot rename special system folders	The user tried to rename the inbox.	None. The inbox cannot be renamed.
No new name was specified	The user did not specify a name for the folder.	Specify a name for the folder.
A folder with that name already exists	Internal error	Contact your system administrator.
Unable to rename folder	Internal error	Contact your system administrator.
An error occurred while trying to update the folder	Internal error	Contact your system administrator.
Error while setting previous state	Internal error	Contact your system administrator.
You are no longer connected to the mail store	The session has timed out.	Contact your system administrator.

Virus Scrubber

This section describes the virus scrubber error messages.

Table 9-7 Virus Scrubber Error Messages  

Error Number and Message	Cause of the Error	Action to Handle the Error
10001, 0, Failed to create database connections, error={narg0}.	The server is unable to establish a database connection.	Check the generic Oracle error before this message for the exact cause.
10002, 0, Fatal database occurred.	A fatal Oracle error prevented the process from functioning.	Check the generic Oracle error before this message and correct the database problem if needed. The process restarts itself.
10007, 0, Failed to logon to the directory server, error={narg0}.	LDAP authentication failed for the server.	This error is a rare . Contact Oracle Support for more information.
10008, 0, Warning: External virus software not configured, scanning disabled.	Server parameter orclMailScannerInterfaces parameter is not set correctly.	Not an error. If the external virus scanner is not configured, the server does not perform virus scanning. If scanning is intended, set the parameter correctly and refresh the process.