| Oracle Voicemail & Fax Administrator's Guide Release 2 (9.0.4) Part Number B10722_01 |
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View PDF |
| Oracle Voicemail & Fax Administrator's Guide Release 2 (9.0.4) Part Number B10722_01 |
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View PDF |
This chapter provides an overview of the Oracle Voicemail & Fax system and describes its major features.
This chapter contains the following topics:
Oracle Voicemail & Fax is a reliable, highly scalable voice mail and fax system that provides centralized and secure message storage and retrieval for voice mail and faxes.
Oracle Voicemail & Fax uses the Oracle Email message store for voice mail messages, taking advantage of the Oracle core competencies in providing access to, storing and managing all types of information. Oracle Voicemail & Fax delivers the full power of the Oracle 9i multithreaded database to provide parallel processing, high availability, and rapid response time for thousands of simultaneous users. Using the highly scalable and reliable Oracle Email message store as a foundation, Oracle Voicemail & Fax provides telephone processing, message delivery, browser- based clients, and administration utilities.
Major components of Oracle Voicemail & Fax can consist of the following:
Oracle Voicemail & Fax provides a basic dual tone multi-frequency (DTMF) voice mail interface with the ability to change user preferences through the telephone interface. Because Oracle Voicemail & Fax is a single store solution, actions taken on a message or account preferences through the voice channel are visible through all channels.
Oracle Voicemail & Fax provides inbound facsimile capabilities. Faxes sent to a user's phone number are delivered directly into the user's inbox, where they are available for viewing as message attachments. Faxs are stored as multi-purpose internet mail extensions (MIME) compliant messages that can be printed or forwarded to any e-mail address using standards based clients or Web clients.
Oracle Voicemail & Fax provides access to voice mail through multiple channels including the phone, internet mail access protocol (IMAP4) or post office protocol (POP3) standards-based clients, and through the Web. Because messages are stored in industry standard formats (.wav for voice mail and .tif for fax), they do not require a special player. This enables users to access messages from any computer system and gives them the ability to forward these messages to anyone with access to e-mail.
Oracle Voicemail & Fax telephone applications are built on the enterprise computer telephony forum (ECTF) standards. These standards, collectively known as CT Server, define the infrastructure needed to build and support platform-independent computer telephony (CT) applications and enable Oracle Voicemail & Fax applications to easily integrate with a variety of enterprise and carrier class switches.
Oracle Voicemail & Fax simplifies administration and management by integrating with Oracle Enterprise Manager, enabling consolidated, Web-based management of the total Oracle environment as well as integration into existing system monitoring infrastructures. Oracle Voicemail & Fax also supports multiple domains with delegated administration on the same system, enabling hosting.
