Contents

Title and Copyright Information

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Preface

1 Introduction

Oracle Voicemail & Fax Overview

Oracle Voicemail & Fax Features

Voice Interface

Fax

GUI Client Access

Standards Based Applications

Administration

2 Oracle Voicemail & Fax Processes

Overview

Routing Process

Voice Mail Recording Process

Voice Mail Retreival Process

Transfer Process

Fax Receiving Process

Recovery Process

Process Manager Process

AQMWI Process

MWI Service Process

Managing Oracle Voicemail & Fax Processes Through Windows Services

Manually Starting or Stopping an Oracle Voicemail & Fax Process Instance

Managing Oracle Voicemail & Fax Processes Through Oracle Enterpise Manager

Creating an Oracle Voicemail & Fax Process Instance

Deleting an Oracle Voicemail & Fax Process Instance

Modifying Parameters for a Specific Oracle Voicemail & Fax Instance

Modifying Oracle Voicemail & Fax Process Parameters

Starting, Stopping, or Reinitializing All Oracle Voicemail & Fax Processes

Starting an Oracle Voicemail & Fax Process Instance

Stopping an Oracle Voicemail & Fax Process Instance

Reinitializing a Oracle Voicemail & Fax Process Instance

Oracle Voicemail & Fax Process Parameters

Routing Process

Voice Mail Recording Process

Voice Mail Retreival Process

Transfer Process

Fax Receiving Process

Recovery Process

MWI Service Process

AQMWI Process

Oracle Voicemail & Fax Log Files

3 Administration and Provisioning

Managing Voice Mail and Fax Users

Adding Voice Mail and Fax Users

Modifying Voice Mail and Fax User Parameters

Voice Mail and Fax User Parameters

Removing Voice Mail and Fax Users

Managing Voice Mail User Directories

Entering Multiple User Names into a Directory

Entering Individual User Names into a Directory

4 Error Messages

Overview

Routing Process

Voice Mail Recording Process

Voice Mail Retrieval Process

Transfer Process

Fax Receiving Process

MWI Service Process

AQMWI Process

A Oracle Voicemail & Fax Access Control Lists

Telephony Process Access Control Lists

Group Membership for UMAdminsGroup

Index