Index
A B C D E F G H I K L M N O P R S T U V W X
A
- Accounts Manager Tool, 5.8
-
- location of, 5.8
- active calls metric, 10.4, 10.5
- active voicemail greeting, 1.1.6
- adding phone numbers, 5.5, 5.8.2
- All Metrics, 10.2.2
- allConfig tag, 11.3.3, D.4.1
- alternate greeting, 8.5
- architecture
-
- Oracle Voicemail & Fax, 1.2.3
- Attendant Extension parameter, 2.5
-
- configuring, 4.3.4, 8.7
- attendants
-
- transferring calls to, 1.4.3
- auto attendants
-
- See Interactive Voice Response system, 1.4.6
- automatic provisioning of users, 5.1.2
B
- bulk provisioning users, 5.1.1
C
- call answering programs
-
- See Interactive Voice Response system, 1.4.6
- call flow
-
- Oracle Voicemail & Fax system, 1.2.1
- call flow actions, 11.3.3
- call flows, Interactive Voice Response (IVR), 11.3.3
-
- action
-
- extensionTransferAction, 11.3.3
- menuAction, 11.3.3
- playInfoAction, 11.3.3
- commands, E.2
- creating, 11.3.4
- reusing, 11.6
- call flows, sample, 11.5
-
- deploying, 11.5.1
- location of, 11.5
- Call Transfer Service
-
- general parameters, B.2.1
- CallFlow1.xml file, 11.3.3
- Category parameter, 2.5
- Collaboration Suite Database Read Buffer Size parameter, 13.1
- configuring
-
- Oracle Voicemail & Fax, 2.3
- PBX-Application Clusters, 3.1
- connections
-
- encrypting, 7.2.1
- creating
-
- PBX-Application Clusters, 7.1.2
- sites, 2.5
- customizing
-
- Oracle Voicemail & Fax menus, 7.3
D
- database buffer size, 13.1
- Database Buffers parameters, B.1
- declarations tag, 11.3.3, 11.3.3, D.3.1
- Default Domain Name parameter, configuring, 4.3.4
- deleting
-
- Metrics table records, 7.5
- PBX-Application Clusters, 7.1.3
- deployments, 2.2
- deployments, Interactive Voice Response (IVR), 11.3.2
-
- creating, 11.3.7
- examples of, 11.5
- mapping phone numbers to, 11.4
- destinationState tag, 11.3.3, D.2.1
- destroyCallDetails tag, D.5.1
- dialRestriction tag, D.5.2
- direct calls, 1.4
-
- routing, 1.4.2
- directoryAccess tag, D.5.3
- distribution lists, 1.1.6, 8.8
- documentation
-
- end-user, 8.1
E
- editing
-
- menus.xml file, 7.3.1
- enabling, 5.3
- endState tag, 11.3.3, D.2.2
- End-User Documentation Portal, 8.1
- end-user preferences
-
- setting, 8.7
- end-user tutorials, 8.1
- Enterprise Computer Telephony Standards (ECTF), 1.2.2.1
- Enterprise Manager targets, accessing, 7.2.2
- Enterprise Manager user, 2.1.1
- extended absence greeting, 8.5
- extension tag, 11.3.3, D.5.4
- extensionTransferAction action, 11.3.3
- extensionTransferAction tag, D.5.5
- extensionTransferConfig tag, D.4.2
- External Dialing Rules parameter, 3.1.4.2
-
- configuring, 2.6, 3.1.4.4
F
- FAQ & Troubleshooting site, 8.1
- fax access
-
- provisioning for, 5.1, 5.3
- fax features, 1.1.2
-
- enabling, 4.3.2, 5.3
- fax messages
-
- delivering, 1.4.5
- format, 1.1.3
- Fax Receiving Service
-
- general parameters, B.2.1
- faxes, receiving
-
- metric, 10.2
- FaxIn Access parameter, configuring, 5.3
- Feature Access parameter, configuring, 4.3.2
- forwarded calls, 1.4
-
- routing, 1.4.1
G
- General parameters
-
- configuring group and site, 4.3.4
- getExtAndTransferAction tag, D.5.6
- getExtAndTransferConfig tag, D.4.3
- getExtensionAndTransfer tag, 11.3.3
- global primary outbox, 9.4.1
- globalConfig tag, 11.3.3, D.4.4
- Greeting Coder Type parameter, 8.2
-
- configuring, 4.3.5
- greeting not played
-
- troubleshooting, 2.8
- greeting response time metrics, 10.3, 10.3.2
- greetings
-
- activating, 8.7
- configuring, 4.3.5
- playing, 1.4.1
- types of, 8.5
- groups
-
- creating, 4.2
- deleting, 4.9
- finding, 4.5
- inheriting characteristics, 4.3.1
- moving users to, 5.8.10
- multiple, changing parameters of, 4.7
- multiple, editing parameters of, 4.7
- parameters, changing, 4.6
- parameters, editing, 4.6
- parameters, propagating, 4.8
- relationship to Interactive Voice Response (IVR) deployments, 11.2
- searching for, 4.5
H
- Host Media Processing (HMP) Software, 1.2.2.1, 1.2.3, A.1
I
- id tag, 11.3.3, D.5.7
- inheriting characteristics, 4.3.1
- instances
-
- adding, 13.2.2
- deleting, 13.2.2
- Interactive Voice Response (IVR)
-
- actions
-
- call flow, 11.3.3
- extensionTransferAction, 11.3.3
- menuAction, 11.3.3
- playInfoAction, 11.3.3
- call flow XML tags, D.1
- call flows, 11.3.3
- components, reusing, 11.6
- deployments, 11.2, 11.3.2
- deployments, examples of, 11.5
- example of, 11.1
- initiating, 11.2
- menus, playing, 11.3.3
- playing a recorded message, 11.3.3
- relationship of, to groups, 11.2
- specifying hours for, 11.3.1, 11.3.1
- time categories, 11.3.1
- transferring calls to a pre-determined extension, 11.3.3
- Interactive Voice Response (IVR) Manager
-
- commands, E.1
- location of, E.1
- Interactive Voice Response (IVR) Service
-
- general parameters, B.2.1
- Interactive Voice Response (IVR) system, 1.4.6
-
- creating, 11.3
- Interactive Voice Response parameter
-
- configuring, 2.6, 3.1.5, 4.3.8
- Internal Dialing Rules parameter, 3.1.4.2
-
- configuring, 2.6, 3.1.4.3
- international phone number format, 5.8.1
- Internet Directory parameters, B.3
- ivr tag, D.5.8
ivrman callflow add
command, 11.3.4, E.2.1
ivrman callflow delete
command, E.2.2
ivrman callflow dump
command, E.2.3
ivrman callflow list
command, E.2.4
ivrman callflow replace
command, E.2.5
ivrman deployment add
command, 11.3.7, E.5.1
ivrman deployment delete
command, E.5.2
ivrman deployment dump
command, E.5.3
ivrman deployment list
command, E.5.4
ivrman deployment update
command, E.5.5
ivrman profile add
command, 11.3.6.1, E.4.1
ivrman profile delete
command, E.4.3
ivrman profile dump
command, E.4.4
ivrman profile list
command, E.4.2
ivrman profile update
command, E.4.5
ivrman sfgroup add
command, 11.3.5.2, E.3.1
ivrman sfgroup delete
command, E.3.2
ivrman sfgroup describe
command, E.3.3
ivrman sfgroup dump
command, E.3.4
ivrman sfgroup list
command, E.3.5
ivrman sfgroup update
command, E.3.6
K
- keyFlush tag, D.5.9
- keyInterrupt tag, D.5.10
- keyPresses tag, 11.3.3, D.5.11
L
- language
-
- preferred, 8.7
- voicemail prompts, 1.1.6, 4.3.4
- languages
-
- supported, 8.4
-
- listing, 5.8.6
- LDAP Data Interchange Format (LDIF) file, 5.1.1
- leadSoundFile tag, 11.3.3, D.5.12
- Length of Local Phone Number parameter, 2.5
-
- configuring, 4.4
- local phone number
-
- length of, configuring, 4.4
- log files
-
- location of, A.1
- parameters, B.4
- log levels
-
- configuring, B.4
- Log parameters, B.4
- login time metrics, 10.3
M
- Mailbox Extension Length parameter, 2.5
-
- configuring, 4.4
- mailbox tag, 11.3.3, D.5.13
- mailboxTransferAction tag, 11.3.3, D.5.14
- mailboxTransferConfig tag, D.4.5
- managing processes
-
- parameters for, B.6
- Master Phone Numbers table, 3.1.3
- media players, supported, 8.2
- menu play time metrics, 10.3
- menuAction
-
- call flow action, 11.3.3
- tag, D.5.15
- menuConfig tag, D.4.6
- menuItem tag, 11.3.3, D.5.16
- menus.xml file, 7.3.1
-
- editing, 7.3.1
- location of, 7.3.1
- Message Coder Type parameter, 8.2
-
- configuring, 4.3.3
- message delivery
-
- backup, 1.4.4
- Message Delivery Monitor Service, 7.5
-
- general parameters, B.2.2
- Message Delivery Monitor Time metrics, 7.5
- Message Delivery Service, 7.2.3
-
- disabling, F.1
- message delivery time
-
- improving, 13.1
- metrics, 10.3, 10.3.2
- message not sent
-
- troubleshooting, 2.8
- Message parameters, configuring, 4.3.3
- message play time metrics, 10.3, 10.3.2
- Message Recovery
-
- and delivering messages, 1.4.4
- message retrieval metric, 10.2
- Message Silence Timeout parameter, configuring, 4.3.3
- Message Truncation Time parameter
-
- configuring, 3.1.2
- message waiting indicator (MWI), 7.4, 7.4
-
- feature, editing, 7.4
- feature, enabling, 4.3.4, 5.3
- tuning, 13.3
- Message Waiting Indicator Notification, configuring, 4.3.4
- Message Waiting Indicator Service
-
- general parameters, B.2.3
- messages
-
- forwarding, 8.7
- metric notifications
-
- setting up, 10.6
- metrics
-
- active calls, 10.4, 10.5
- All Metrics, 10.2.2
- calculating, 10.3.1
- greeting response time, 10.3, 10.3.2
- login time, 10.3
- menu play time, 10.3
- message delivery time, 10.3, 10.3.2
- message play time, 10.3, 10.3.2
- message retrieval, 10.2
- receiving inbound faxes, 10.2
- recording, 10.2
- user satisfaction, 10.3
- metrics password
-
- changing, 7.2.3
- setting, 9.6
- Metrics table, 7.5
- MWI Enabled parameter, configuring, 5.3
- MWI Phone Number Conversion Rules parameter
-
- configuring, 2.6, 3.1.4.5
N
- Name parameter, configuring, 4.3.1
- New User Initial Voicemail Quota parameter, configuring, 4.3.4
O
- onCancel tag, D.6.1
- onMiscError tag, D.6.2
- onSuccess tag, 11.3.3, D.6.3
- onTimeout tag, 11.3.3, D.6.4
opmnctl
command
-
- location of, 6.3.1
- verifying services using, 2.1.2
- opmn.xml file, A.3, F.1
- Oracle Collaboration Suite Databases, 1.2.1.1
-
- adding, 12.3
- availability to Voicemail & Fax Applications, 9.1, 9.3
- parameters, B.1
- parameters, setting, 9.1
- passwords, changing, 7.2.3
- restricting access to, 9.3
- setting number of connections to, 9.1, 9.2
- Oracle Connector for Outlook, 8.7
- Oracle Container, 1.2.2.2
- Oracle Directory Server, 1.2.1.2
- Oracle Internet Directory Self-Service Console, 5.1
- Oracle Mail IMAP Server, 1.2.1, 1.2.1.4
- Oracle Voicemail & Fax
-
- architecture, 1.2.3
- features, 1.1
- greetings, 8.5
- securing, 7.2
- targets, 2.1.2
- Oracle Voicemail & Fax Application, 1.2.2.3
- Oracle Voicemail & Fax hierarchy
-
- navigating, 2.2.1
- verifying, 2.1.2
- Oracle Voicemail & Fax menus, customizing, 7.3
- Oracle Voicemail & Fax Services, 1.2.2.3
-
- disabling, F.1, F.1, F.1
- enabling, F.1, F.1, F.1
- optional, 1.2.2.3
- Oracle Voicemail & Fax system
-
- scaling, 12
- status of, 10.1
- testing, 2.8
- Oracle Web Access Client, 8.7
- Oracle WebMail, 8.7
ovfmetrics
password, 9.6
ovfmetrics
user ID, 7.2.3, 9.6
ovfucr addphonenumber
command, 5.8.2
ovfucr create
command, 5.8.3
ovfucr deletephonenumber
command, 5.8.5
ovfucr displaylanguagelist
command, 5.8.6
ovfucr modifyaccount
command, 5.8.8
P
- Parent parameter, 2.5
-
- configuring, 4.3.1
- passToServiceAction tag, 11.3.3, D.5.17
- passToServiceConfig tag, D.4.7
- Password Length
-
- Minimum, configuring, 4.3.7
- parameter, configuring, 4.3.7
- password, end-user
-
- changing, 8.7
- passwords, Oracle Collaboration Suite Databases
-
- changing, 7.2.3
- setting, 9.5
- PBX-Application Cluster level
-
- tasks performed at, 2.2
- PBX-Application Clusters, 2.2
-
- associating Voicemail & Fax Application with, 7.1.1
- configuring, 2.6, 3.1
- creating, 7.1.2
- deleting, 7.1.3
- parameters, B.5
- performance metrics, 10.3.1
- relationship between PBXes and, 2.2
- response times, 10.2.1
- PBXes
-
- relationship between PBX-Application Clusters and, 2.2
- performance
-
- adding instances and, 13.2
- number of threads and, 13.2
- personal greeting, 8.5
- Phone Access parameter, configuring, 5.3
- phone numbers
-
- adding, 5.5, 5.8.2
- deleting, 5.8.5
- format, 5.8.1
- Phone Numbers parameter
-
- configuring, 2.6, 3.1.3, 3.1.3.1
- playInfoAction
-
- action, 11.3.3
- tag, D.5.18
- playInfoConfig tag, D.4.8
- preferred credentials, 2.1.2
-
- setting, 7.2.2
- Preferred Language, configuring, 4.3.4, 5.3
- previousState tag, D.2.3
- primary outbox
-
- global, setting, 9.4.1
- primary outboxes, 9.4
- process management
-
- parameters, B.6
- process type IDs, 6.3.1
- profile keys, 11.3.3
- profiles, 11.3.6
-
- creating, 11.3.6.1
- profiles, Interactive Voice Response (IVR)
-
- commands, E.4
- profKey tag, 11.3.3, D.3.2
- profKeyRef tag, 11.3.3, D.3.3
- profKeys tag, 11.3.3, 11.3.3, D.3.4
R
- RealPlayer, 8.2
- recording metric, 10.2
- Recording Process parameter, B.7
-
- configuring, 3.1.2
- Recording Service
-
- general parameters, B.2.4
- Recovery Process parameters, B.8
- repeatOptions tag, D.5.19
- retreat tag, D.2.4
- Routing Service
-
- general parameters, B.2.6
S
- sc_vsto.cfg file, 2.8
- scaling
-
- VoIP sites, 12
- securing
-
- Oracle Voicemail & Fax, 7.2
- sfRole tag, 11.3.3, D.3.5
- sfRoleRef tag, D.3.6
- sfRoles tag, 11.3.3, 11.3.3, D.3.7
- site parameters, configuring, 4.4
- sites, 4.3.1
-
- adding, 12.2
- creating, 2.5, 4.2
- definition of, 4.1
- deleting, 4.9
- finding, 4.5
- parameters, changing, 4.6
- parameters, editing, 4.6
- parameters, propagating, 4.8, 4.8, 4.8
- searching for, 4.5
- VoIP, 12.1
- sound file groups
-
- commands, E.3
- creating, 11.3.5.2
- reusing, 11.6
- sound file roles, 11.3.3
- sound files, 11.3.3
-
- creating, 11.3.5.1
- soundFile tag, D.5.20
- SSL connections, 7.2.1
- startState tag, 11.3.3, D.2.5
- state tag, 11.3.3, D.2.6
- stateMachine tag, D.2.7
- status metric, 10.1
- SYSMAN user, 2.1.1
- system greeting, 8.5
T
- Telephone Number Translation Rules
-
- parameter, 2.5
- parameter, configuring, 2.6, 4.4.1
- Telephone Number Translation Rules parameter, 3.1.4.1
- Telephone User Interface, 8.3
-
- customizing, 7.3
- Telephony Server, 10.1, 10.4
-
- parameters, B.9
- status of, 10.4
- threads
-
- adding, 13.2
- per process, number of, 13.2
- TIFF format, 1.1.3
- time categories
-
- Interactive Voice Response (IVR) system, 11.3.1
- timeoutBehavior tag, D.6.5
- Timezone parameter, configuring, 4.4
- troubleshooting
-
- greeting does not play, 2.8
- message not sent, 2.8
U
um
password, 9.5
um
user ID, 7.2.3, 9.5
- user preferences
-
- editing, 5.3
- setting, 1.1.1
- user satisfaction metrics, 10.3
- users
-
- automatic provisioning, 5.1.2
- bulk provisioning, 5.1.1
- creating, 2.7
- into groups, organizing, 4.1
- moving, 5.8.10
- provisioning, 5.1
- searching for, 5.2
- upgrading, 5.8.10
V
- VMSAG6322, 8.1
- voice features, 1.1, 1.1.1
- Voicemail & Fax
-
- performance metrics, 10.3.1
- Voicemail & Fax Application
-
- password, changing, 7.2.3
- password, setting, 9.5
- performance metrics, 10.3.1
- Voicemail & Fax Applications
-
- associating with PBX-Application Clusters, 7.1.1
- configuring, 3.3
- setting connections to Oracle Collaboration Suite Database, 9.1, 9.2
- Voicemail & Fax Applications level
-
- tasks performed at, 2.2
- Voicemail & Fax group, 2.2
-
- configuring, 3.2
- Voicemail & Fax group level
-
- tasks performed at, 2.2
- Voicemail & Fax Server
-
- adding, 12.1
- Voicemail & Fax Services
-
- configuring, 3.4
- Voicemail & Fax Services level
-
- tasks performed at, 2.2
- Voicemail & Fax target, 2.1.2
- voicemail access
-
- configuring, 5.3
- provisioning for, 5.1
- voicemail accounts
-
- creating, 5.8.3
- multiple, 5.1
- preferences, 5.1
- preferences, changing, 5.8.8
- voicemail features, 5.3
-
- enabling, 4.3.2
- voicemail messages
-
- accessing through e-mail, 1.1.1
- accessing through GUI clients, 1.1.3
- delivering, 1.4.4
- format, 1.1.3, 8.2
- voicemail password, 1.1.6
- voicemail prompts
-
- language of, 1.1.6, 8.4
- language, configuring, 4.3.4, 5.3, 8.4
- voicemail quota
-
- configuring, 4.3.4, 5.4
W
- waitForReturn tag, D.6.6
- WAVE format, 1.1.3, 8.2
- Windows Media Player, 8.2
X
- XML tags
-
- call flow, D.1