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Siebel Assignment Manager Administration Guide > Basic Assignment Manager Configuration > Process of Creating Assignment Criteria for Use in Assignment RulesAssignment criteria are the conditions that the candidates must satisfy in order to qualify for assignment to a particular work item. You usually define assignment criteria along with criteria values in assignment rules. Criteria values are the details associated with a criterion. There may be several criteria values for the same criterion. Assignment Manager provides several predefined assignment criteria and criteria values. You can, however, create your own criteria and criteria values using Siebel Tools. To create new assignment criteria for use in assignment rules, perform the following tasks in the order presented: |
Siebel Assignment Manager Administration Guide |