This chapter describes basic Siebel Assignment Manager configuration.

NOTE:  If you plan to use the predefined Assignment Manager components, skip this chapter and proceed to Assignment Rule Administration.

This chapter includes the following topics:

• About Performing Basic Assignment Manager Configuration Tasks
• About Assignment Manager Object Type Hierarchy and Relationships
• About Assignment Objects
• Configuring Assignment Object Properties
• Configuring Assignment Objects for Interactive Assignment
• Process of Creating Assignment Criteria for Use in Assignment Rules
• Creating Assignment Attributes
• Mapping Assignment Attribute Columns to an Assignment Object and a Workflow Policy Component Column
• Creating Assignment Criteria
• Creating Assignment Criteria Attributes for Assignment Criteria
• Disabling Assignment Attributes
• About Inactive Assignment Manager Workflow Policy Components
• Process of Using a Single Criterion for Multiple Objects
• Example of Using a Single Criterion for Two Objects
• About the Relationship Between Attributes and Skills
• Viewing Predefined Skills
• Enabling Assignment Objects for Skills
• Example of Enabling an Assignment Object for Skills
• Updating Your Assignment Manager Deployment with New Configurations

NOTE:  Configuration tasks other than the basic topics are explained in a separate chapter. For those users already familiar with Assignment Manager basic features and who require further information on refining their Assignment Manager deployment, also see Advanced Assignment Manager Configuration.