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Siebel Assignment Manager Administration Guide > Assignment Rule Administration > Choosing a Candidate as the Primary AssigneeAssignment Manager provides the ability to influence a particular candidate to act as a primary assignee for a specific assignment rule. You do so by picking an employee, position, or organization from the Primary Employee, Primary Position, or Primary Organization pick dialog box in the Assignment Rules List list. This primary assignee represents the candidate (employee, position, or organization) that is assigned as the primary owner of the assignment object if the candidate passes the criteria for that rule. NOTE: Typically, you choose a primary assignee when creating an assignment rule, however, you can add a primary to an existing assignment rule at anytime. But, you must release the rule for the change to take effect. This task is a step in Process of Defining Assignment Rules. To choose a candidate as the primary assignee
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Siebel Assignment Manager Administration Guide |