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Siebel Assignment Manager Administration Guide > Assignment Rule Administration > Process of Defining Assignment RulesThe process of defining assignment rules varies depending on how much you reconfigure or customize Assignment Manager. This section provides a typical process flow for defining and releasing assignment rules that you can use as a guide. Your process may differ, depending on your business model. Figure 11 provides a sample process flow for defining and releasing assignment rules. Table 15 lists the various tasks you perform when defining new assignment rules. The steps represent a typical order of execution when defining a new assignment rule, however, many tasks are optional and may not be applicable for your deployment.
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Siebel Assignment Manager Administration Guide |