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Siebel Assignment Manager Administration Guide > Assignment Rule Administration > Process of Defining Criteria Values as Skills with Expertise Codes and Weighting Factors > Adding Criteria Values as Skills to Assignment Rules Using Expertise CodesTo add a criteria value as a skill to an assignment rule using expertise codes, select the desired expertise from the Expertise Code field in the Value list applet as shown in Figure 16. The predefined expertise codes are: Novice, Intermediate, and Expert. This task is a step in Process of Defining Criteria Values as Skills with Expertise Codes and Weighting Factors as well as a step in Process of Defining Assignment Rules. To add a skill to an assignment rule using an expertise code
Figure 16 shows an example of creating a required Product Line Wildcard assignment criterion that is compared to candidates. This criterion requires a minimum score of 10 and the modem product line skill with an expertise level of intermediate or better. In this example, only candidates with an Intermediate- or Expert-level expertise qualify for this skill and receive 20 points. If the predefined expertise codes are not sufficient for your needs, you can create new ones. To create new expertise codes, see Creating Expertise Codes for Skills. |
Siebel Assignment Manager Administration Guide |