Siebel Assignment Manager Administration Guide > Assignment Rule Administration >

Before Defining Assignment Rules

There are several preparatory tasks you should perform before using Assignment Manager and creating your assignment rules.

Before defining your assignment rules, you should:

  1. Review the Assignment Manager planning guidelines and best practice information. See Planning Your Assignment Manager Implementation.
  2. Have a good understanding of how Assignment Manager assigns candidates to assignment objects. See Assignment Methodology and Examples for Creating Assignment Rules.
  3. Modify assignment object property settings to suit your business requirements using Siebel Tools. See Configuring Assignment Object Properties.
Siebel Assignment Manager Administration Guide