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Displaying Communications Parameter Data in SmartScript

If a SmartScript is invoked from Communications Server, call data parameters are also available to be passed to SmartScript. These parameters, which have the same names in SmartScript as in the communications configuration data, can be accessed through either Siebel VB or Siebel eScript by using the GetParameter function against the SmartScript object. The parameters can be included among the variables displayed in the customer dashboard by using the prefix CTI.

For example, a variable using the GetParameter function may be defined as follows:

var s = GetParameter("CTI.ANI")

For more information about variables and programming for SmartScript, see Siebel SmartScript Administration Guide.

Siebel Communications Server Administration Guide