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Siebel Communications Server Administration Guide > Communications Server Business Services >
Communications Client Methods
This section describes the methods and method arguments of the business service Communications Client. For more information about the role of business services and methods in communications toolbar configuration, see About Communications Toolbar Configuration. The Communications Client business service is an aggregate business service that is built on top of the Communications Session Manager service. This means that you can invoke all the methods of the Communications Session Manager service as though they were methods of the Communications Client business service. This section primarily uses the display names for each method (Method Display Name). The internal names, which should be used in any scripts that invoke these methods, are also shown (Method Name). Table 87 lists the methods for the Communications Client business service.
Table 87. Communications Client Methods
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Agent Sign Off |
AgentSignOff |
Execute logout command |
Agent Sign On |
AgentSignOn |
Execute login command |
Get Selected Work Item Info |
GetSelectedWorkItemInfo |
Retrieve complete work item information of the selected work item on toolbar |
Handle Error |
HandleError |
Push error information to the agent's communications toolbar |
Is Comm Enabled |
IsCommEnabled |
Are communications enabled? |
Is Comm Simulated |
IsCommSimulated |
Are communications running in simulation mode? |
Make Call |
MakeCall |
Make a phone call |
Obtain UI Focus |
ObtainUIFocus |
Bring the browser to the front (to gain user interface focus) |
Send Communication |
SendCommunication |
Send outbound communication item |
Shell UI Update |
ShellUIUpdate |
Update or refresh the status of the communications toolbar |
Show Status Text |
ShowStatusText |
Push error information to the agent's communications toolbar, and display message on the browser's status bar |
Work Item Released |
WorkItemReleased |
Notification of work item released |
Work Item Resumed |
WorkItemResumed |
Notification of work item resumed |
Work Item Started |
WorkItemStarted |
Notification of work item started |
Work Item Suspended |
WorkItemSuspended |
Notification of work item suspended |
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