Siebel Communications Server Administration Guide > Configuring Session Communications > Specifying Agents >

Relationship of Agents and Telesets for Siebel CTI

If you are using Siebel CTI, note that you must associate agents with communications configurations, specify telesets for your call center, and then associate the agents with any telesets they will use. However, you can choose whether you want to associate agents with specific hoteling telesets that they use.

NOTE:  When an agent starts the Siebel application, any explicit association of the agent with a teleset is overridden if the user's computer (host name) has been associated with the teleset for hoteling purposes.

For more information about specifying telesets, see Specifying Telesets. For more information about hoteling, see Configuring Telesets for Hoteling.

Siebel Communications Server Administration Guide