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You specify agents by adding employees to one or more communications configurations in the All Configurations view, as described in Creating or Modifying a Communications Configuration.
As an alternative to adding individual employees to a configuration, you can add employees by adding responsibilities to the configuration. If you do this, all employees who have the specified responsibilities are added as agents.
For more information about the role of agents within a communications configuration, see About Communications Configuration Data.
|Siebel Communications Server Administration Guide|