Siebel Communications Server Administration Guide > Configuring Session Communications >

Specifying Agents

Use the All Configurations view and the Agent General Profile view to specify and configure agents for your communications configurations.

You specify agents by adding employees to one or more communications configurations in the All Configurations view, as described in Creating or Modifying a Communications Configuration.

As an alternative to adding individual employees to a configuration, you can add employees by adding responsibilities to the configuration. If you do this, all employees who have the specified responsibilities are added as agents.

After you have added agents, you configure them using the Agent General Profile view. For example, you can associate telesets or specify agent login and password for ACD queues.

For more information about the role of agents within a communications configuration, see About Communications Configuration Data.

Siebel Communications Server Administration Guide