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Event Log Examples

Table 19 shows an example of an event log for Siebel CTI Connect. This example shows how a new activity is created. The activity is linked with the current contact and its account because the current contact is the result of a screen pop.

Communications Simulator. Table 20 shows an example of an event log. A definition like this could be used when the inbound caller is not found in the database.

If you choose a View Call command after answering a simulated call, you go to the Activity Attachments view to see information about the current call. Notice that the description of the call starts with Unknown Caller, followed by the phone number from which the call was dialed.

You can change the LogField.Description parameter value to display other text here. For example, "Unknown Phone Number: {ANI}" displays the text "Unknown Phone Number:" followed by the phone number corresponding to the ANI event data field.