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Siebel Communications Server Administration Guide > Configuring Events and Commands > CommandsCommands in the communications configuration data define the appearance and availability of communications commands. By using the DeviceCommand parameter in a command, you can invoke a command on the communications system or invoke a special command.
Communications commands may instead invoke a business service method, a SmartScript, or a Siebel VB or Siebel eScript script. For commands, each of these mechanisms is mutually exclusive: invoke only one of these mechanisms in a given command. (Scripts and business service methods take precedence over device commands.) For more information:
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Siebel Communications Server Administration Guide |