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Communications Server and Siebel Workflow

Siebel Workflow is a module (part of the base applications) that works closely with Siebel Communications Server. Communications Server business service methods can be invoked from workflow processes to serve a variety of purposes.

Many Siebel modules access outbound communications capabilities this way. Siebel eSales is one example.

Administrators for these products must work with communications administrators to create profiles for the Internet SMTP/POP3 Server communications driver.

Other Communications Server business service methods, such as those for the Communications Client service, can also be accessed from workflow processes.

For more information, see Using Business Services with Communications Server and Communications Server Business Services.