Siebel Financial Services Connector for ACORD P&C and Surety Guide > Troubleshooting > Run-Time Event Setup Problems in Workflows >

Workflow is not triggered

Problem

The workflow is not triggered although the event has been configured.

Solution

Verify that the following settings are correct:

• The branch type within the start step of the workflow is correct.

  If you have defined a runtime event outside the workflow, the branch type within the start step should be "Default." If you have defined a runtime event inside the workflow (from Workflow Designer), the start step should be "Condition."

• The process name in the Runtime Event Administration view is correct.

For example, a workflow process name is "ACORD Add Auto Policy Outbound workflow," as listed in Table 33.

NOTE:  White space is required between "ProcessName" and "ACORD Add Auto Policy Outbound workflow."