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Siebel Field Service Guide > Business Service Methods Reference for Field Service > Scheduling > UnloadEmployees MethodUnloadEmployees can be used when employees become unavailable as a result of vehicle breakdown and so on. This method updates an employee's schedule by adding new exception hours to the cache. The activities scheduled during the employee's exception hours will be rescheduled or unscheduled. Activities are rescheduled for any open slots that meet the hard constraints. Employees must have at least one defined exception hour. UsageThis method is called when the user clicks the Unavailable button on the Administration - Scheduling screen > Service Region List > Employees view. Additional DetailsThe inputs for this method are described in Table 165. The outputs for this method are described in Table 166. |
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Siebel Field Service Guide |