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Siebel Field Service Guide > Setting Up and Using Scheduling > About Troubleshooting the Appointment Booking System and Optimizer > Troubleshooting the Appointment Booking SystemThis section provides some recommended values for the various setup configurations as well as providing a checklist that you can run through if problems occur when using the ABS. Before beginning the checks, note that all of the following settings are required for running the ABS:
Service Region ConfigurationService regions should have the following items:
Activity ConfigurationActivities that need to be scheduled should have the following items:
Appointment Booking System Parameter Set ConfigurationThe parameter values for the ABS should be set as described in Table 36. Schedule ConfigurationFor testing purposes, create a simple 9 A.M. to 5 P.M. schedule for both employees and the service region. NOTE: The service region schedule overrides the employee schedule. If the service region schedule indicates that there should be no work carried out over weekends, then employees will not be scheduled, even if their schedules indicate weekend work. Employee ConfigurationAll employees in the service region should have defined schedules. For those employees who do not currently have a defined schedule, use a schedule that has no times defined. You could call this Empty Schedule, for example. NOTE: If Assignment Manager is being used, the employees should have the appropriate skills. Time Window ConfigurationTime windows should be set up contiguously, large enough to cover the maximum activity duration attempting to be scheduled. Server Key Mapping Configuration
Appointment Booking System Server Component Parameter ConfigurationThe server component task parameters should be set as described in Table 33. Assignment Rule ConfigurationThis section applies if you are using Assignment Manager.
Appointment Booking System Constraint Set ConfigurationConstraint sets can be a cause of loading or booking problems if the constraints are contradictory. For testing purposes, set the constraint set in the service region to blank and then check whether the problems are fixed. Disabling Scripting on the Activity Business ObjectIf you have checked all the configuration values listed in the preceding sections and the problem still exists, try disabling the scripting on the Activity business objects. CAUTION: The Action business component has a number of data integrity checks on it. Overriding or removing these checks can introduce subtle errors into the scheduling process. The following recommendations should be noted when changing the Activity business objects, particularly the Action business component: |
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