This chapter describes the various aspects of scheduling. Topics include:

• About Schedules in Siebel Field Service
• About Siebel Scheduler
• About the Appointment Booking System
• Scenario for the Appointment Booking System
• About the Scheduling Optimizer
• About Schedule Horizons and Time Zones
• About Scheduling Heuristic Methods
• What Happens During Appointment Booking?
• Guidelines for Setting Up Scheduling
• Process of Setting Up Scheduling
• Defining Schedule Hours
• Defining Service Regions
• Defining Employee Availability and Schedules
• Creating Time Windows for Scheduling
• Creating Constraint Sets for Scheduling
• Creating Parameter Sets for Scheduling
• Defining Cost Functions for the Optimizer
• Setting Up Server Key Mappings
• Setting Server Component Task Parameters
• Reloading the ABS and Optimizer Caches
• Process of Scheduling Activities
• Adding Schedule Information for Activities (End User)
• Booking Activity Appointments (End User)
• Locking Schedules and Assignments (End User)
• Optimizing Schedules (End User)
• Running Contract Scheduling (End User)
• About Troubleshooting the Appointment Booking System and Optimizer
• About Configuring the Appointment Booking Display
• About Enhancing the Performance of Siebel Scheduler
• About the Relationship of Scheduler to the Server Request Broker
• About Loading and Reloading Service Region Data