Siebel Field Service Guide > Setting Up and Using Scheduling >

Defining Schedule Hours

This task is a step in Process of Setting Up Scheduling.

For each schedule, you set schedule hours that define the hours of availability. The schedule may also include a set of exceptions (in the Exception Name field), which are defined in the All Exceptions view and the Exception Hours view.

To enter the hours for a schedule, perform the following tasks:

• Define the hours during which employees can be scheduled for activities. See Setting Hours of Availability for more information.
• Define the hours during which employees cannot be scheduled for activities. See Setting Exception Hours for more information.

See also About Schedule Horizons and Time Zones for more information about how Scheduler uses schedule periods and time zones.