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Siebel Field Service Guide > Setting Up and Using Scheduling > Defining Schedule Hours > Setting Exception HoursThis task is a step in Process of Setting Up Scheduling. Exceptions represent special nonworking days or working days. Different exception records may define exceptions for different sites—for example, U.S. holidays for one site and Canadian holidays for another. You can define a day or continuous blocks of days as an exception to a schedule. In some cases, exception hours can define working and nonworking periods—for example, no work on Sunday from 6 A.M. to 12 A.M. in a 7x12 schedule. For other schedules, exception hours can define work periods on days that are not normal work hours—for example, Saturday morning for a 5x8 schedule. To associate an exception with a schedule, define the exception and include this exception in the definition of a schedule. You can also use exception hours to block the scheduled time slot for the owner of an activity to allow another employee to schedule the same time slot. To add exceptions and exception hours to a schedule
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Siebel Field Service Guide |