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Siebel Field Service Guide > Setting Up and Using Scheduling > Defining Employee Availability and SchedulesThis task is a step in Process of Setting Up Scheduling. Employee schedules (available and unavailable hours) are controlled by the Schedule field in the Administration - User screen > Employees > Service Details view and the exception records in the Administration - User screen > Employees > Employee Exception Hours view. The definition of the schedules that appear in the Schedule field are set in the Administration - Service screen > Schedules view. The ABS uses the service region schedule as a base, and then refines its choices of time slots based on the employee schedules. See Defining Schedule Hours for more information. The Optimizer uses the employee schedules only. To define employee availability and schedules, perform the following tasks:
Rules for Defining Employee SchedulesWhen setting schedules for field service engineers, you must follow these rules:
CAUTION: Do not define breaks during overtime. The Optimizer ignores breaks that are scheduled during overtime and treats them as working time. This introduces inaccuracies into cost calculations. |
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Siebel Field Service Guide |