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Siebel Field Service Guide > Setting Up and Using Scheduling > Defining Employee Availability and Schedules > Specifying Employees as UnavailableThis task is a step in Process of Setting Up Scheduling. Use the Unavailable button to instruct the Optimizer that the selected employee is unavailable for a particular period. For example, the employee's vehicle may have broken down. Clicking this button sends an asynchronous request to the Optimizer to load the data for the selected employee, including exception hours, and reassigns or reschedules activities. To specify employees as unavailable
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Siebel Field Service Guide |