Bookshelf v7.8: Summary of Service Handheld Filters

Table 20 shows the list of Service Handheld filters and the query defined for each filter. All filters are public—that is, they are visible to end users. Administrators can modify these business object filters in the Administration-Mobile > User Administration views in the Web client.

The Service Handheld application includes all business object filters for all of the Siebel Handheld applications, some of which are not relevant to Service Handheld. Therefore, it is recommended that you delete any Handheld business object filters that are not listed in Table 20 so that your end users do not attempt to use business object filters that do not apply.

Table 20. Service Handheld Filters
Business Object	Name	Query
Account	Def_*No Accounts	'Account'.Search = "[Id] IS NULL" 'Asset Mgmt - Asset'.Search = "[Id] IS NULL" 'FS Asset Warranty'.Search = "[Id] IS NULL" "'Entitlement Account'.Search = "[Id] IS NULL""
ActionSHCE	Def_Today's Activities	'Action'.Search = "[Planned] = Today() OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""
Contact	Def_*No Contacts	'Contact'.Search = [Id] IS NULL""
SHCE Asset Management	Def_*No Assets	'FS Asset Measurement Characteristics'.Search = [Id] IS NULL""
Service Request	Def_*No Service Requests	'Service Request'.Search = "[Id] IS NULL" 'FS Invoice'.Search = "[Id] IS NULL" 'FS Invoice Line Items'.Search = "[Id] IS NULL" "'Order Entry - Line Items'.Search = "[Id] IS NULL""
ActionSHCE	Def_Today's Activities	'Action'.Search = "[Planned] = Today() OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""
ActionSHCE	Past Due and Today	'Action'.Search = "[Planned] <= Today() OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""
ActionSHCE	Past Due till Tomorrow	'Action'.Search = "[Planned] <= Today() + 1 OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""
ActionSHCE	Today Due and Tomorrow	'Action'.Search = "[Planned] = Today() OR [Planned] = Today()+1 OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""
Account	All_All Accounts	'Account'.Search = "" "'Account'.Sort = "Name, Location""
ActionSHCE	All_All Activities	'Action'.Search = "" "'Action'.Sort = "Planned""
Contact	All_All Contacts	'Contact'.Search = "" "'Contact'.Sort = "Last Name, First Name""