Siebel Healthcare Guide > Members > Example of Using the Command Center for Common Member Services >

ID Card Requests

When a member requests a new ID card, the call center representative would typically first check for outstanding card requests and then place the new card order. The Command Center on the Members Summary view provides a convenient way to retrieve the order history and then place a new order.

To check the ID card order history

1. Navigate to the Members screen.
2. In the Members list, drill down on the last name of the member.
3. Click the Summary view tab.
4. In the Command Center form, in the Area field drop-down list, select ID Card Requests.
5. In the Action field drop-down list, select Show History.
6. Click Go.

   The Order ID History dialog box appears.

To place a new ID card order

1. Navigate to the Members screen.
2. In the Members list, drill down on the last name of the member.
3. Click the Summary view tab.
4. In the Command Center form, in the Area field drop-down list, select ID Card Requests.
5. In the Action field drop-down list, Order New ID Card.
6. Click Go.

   The application navigates to the Members Benefits view.

7. In the Benefits list, select the policy for which to order the ID card.
8. Click Order ID.
9. Complete the fields in the service request form.
10. Click Submit to submit the service request for fulfillment.

    NOTE:  The fulfillment process can be implemented using Assignment Manager or Siebel business services.