Siebel Marketing User Guide > Planning and Designing Marketing Campaigns > About Using Response Management >

Using Automatic Source Code and Offer Code Lookups

Behind each Responses view is an automatic business service that looks up and decodes information based on any source codes or offer codes added in a response.

Source Code Lookups

To perform a source code lookup, enter the campaign contact's source code into the Source Code field on the response form and leave the field. You do not have to save the record to perform the lookup. As soon as you click or step off the field, the lookup service determines whether the campaign is recognized and whether the contact name can be uniquely determined. If the source code is recognized, the correct campaign name is defaulted. If the contact name can be uniquely determined within a campaign, the contact name is also defaulted. The source code value is stored in the campaign history table (S_CAMP_CON) for each contact record.

Offer Code Lookups

To perform an offer code lookup, enter the offer code in the response form. When you save the record, if the lookup service recognizes the offer code, it defaults the correct offer name.

NOTE:  If the source code or the offer code is not recognized by the application or if the two codes conflict, neither values is saved and the response record is not committed to the database.

If your deployment does not require source code lookups, you can disable the Response Lookup business service in Siebel Tools.