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Siebel Search Troubleshooting Key

Table 38 lists the potential symptoms with cross references to the sections in this appendix that you can refer to.

Table 38. Hummingbird Setup Troubleshooting Key
For These Symptoms
See These Topics

Only Find objects show up (in Search Center). Error message says Search is not set up in Customer Search

Hummingbird Installation Troubleshooting and Basic Search Setup Troubleshooting.

Error when going to the Search Administration screens: "The Fulcrum library can not be loaded. The Fulcrum installation may not be set up correctly. Please contact your system administrator."

Hummingbird Installation Troubleshooting and Basic Search Setup Troubleshooting.

Index function is unavailable in the Search Administration view

Basic Search Setup Troubleshooting.

Error when indexing

Hummingbird Installation Troubleshooting and Basic Search Setup Troubleshooting.

Zero records when indexing

Basic Search Setup Troubleshooting and Visibility Troubleshooting

Expected records not found

Visibility Troubleshooting

Error when searching Search Center (Fulcrum error)

Hummingbird Installation Troubleshooting, and Visibility Troubleshooting

Advanced Search not working as expected

Using the Verbose Parameter

You need to track indexing problems more thoroughly in the log file.

Using the Verbose Parameter

You need to see SQL sent to the Hummingbird Search Engine from the Siebel Search Center.

SQL Troubleshooting
    
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