|
Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer >
Administering and Maintaining Smart Answer
You administer Smart Answer from the Smart Answer administration view. Smart Answer administration tasks can be categorized into two parts:
- Tasks that need to be performed on the Smart Answer Manager server component.
- Setting Additional Server Component Parameters.
- Checking Server Component State.
- Tasks that need to be performed on your knowledge base and catalogs to make sure messages are categorized correctly, and responses are available and accurate.
- Administering Response Groups.
- Modifying Categories.
- Creating Additional Categories.
- Creating Templates and Solutions.
- Creating Additional Fields for Analyzing Incoming Messages.
- Setting Up Auto Response.
Setting Additional Server Component Parameters You may need to set additional server component parameters. Table 4 lists the additional component parameters. To set additional component parameters, navigate to Server Administration > Enterprise Servers > Smart Answer Manager Server Components > Component Parameters.
Table 4. Additional Smart Answer Component Parameters
|
|
|
|
Knowledge Base Name |
<your catalog name> |
None |
Name of the catalog or knowledge base to make Smart Answer Manager server component online. |
Maximum Number of Categories |
0-65535 |
4 |
The number of categories suggested by Smart Answer that will appear in the drop-down list. |
Category Cache ID |
True or False |
False |
Category will be cached the first time it is returned by Smart Answer for better performance on subsequent retrievals. |
CatMgr |
1-5 |
1 |
Smart Answer logging level. |
LoatAtStart |
True or False |
True |
Smart Answer component will load KB file at server startup. |
Categorization Manager Type |
Master/Slave |
Master |
Set the Smart Answer Manager server component as a master slave. |
KB Update Interval |
0-65535 in minutes |
1440 |
Interval in minutes for slaves to reload KB from Master file. |
KB Write Back Interval |
Number of feedback messages |
100 |
The number of feedback messages accumulated in master Smart Answer before it writes its memory copy back to the KB file. |
Checking Server Component State You will need to periodically check to make sure that the Smart Answer server component is online and functioning properly. To check server component state
- Navigate to Site Map > Server Administration > Enterprise Servers > Smart Answer Manager Server Components > Component Parameters > Knowledge Base Name.
- Make sure component is Online.
- If the component is not online, check the Smart Answer log file at siebsrvr\log\SmartAnswer_xxx.
- Make sure the KB parameter is entered per the instructions in Enabling Smart Answer Server Component.
| 
