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Using Store-and-Forward Messaging with the Siebel Service Handheld Application

If a Siebel Service Handheld application is enabled with Store-and-Forward Messaging, three icons appear on the top-right corner of the screen. They are the Inbound Message Icon, Asynchronous Query Icon, and Outbound Message Icon. Figure 3 displays the Store-and-Forward Messaging and Asynchronous Query icons.

Figure 3.  Detail of Siebel Store-and-Forward Messaging and Asynchronous Query Icons

• Inbound Message Icon. As soon as an inbound message arrives at the Siebel Handheld application, a beep sound sounds and the Inbound Message icon starts to blink. Tapping the icon stops the icon blinking and opens the Wireless Alerts List view, which displays the inbound messages received by the application in reverse chronological order. When the inbound message icon flashes, it means that the information delivered by the message has been stored in the local database of the application.
• Asynchronous Query Icon. For more information, see Overview of Asynchronous Query on the Handheld Device.
• Outbound Message Icon. As soon as an outbound message is created and inserted into a user's outbound queue on his device, the icon begins blinking. The icon stops blinking when all the messages in the user's device outbound queue have been delivered to the server inbound queue.

  For example, an activity can be dispatched to a Service Handheld user with Store-and-Forward Messaging. Once the activity arrives at the user's Siebel Handheld application, a beep sounds and the Inbound Message icon starts flashing. The user taps the icon to open the Wireless Alerts List view, which provides a list of alerts indicating that inbound messages have arrived at the device and the time when the messages were received. Closing the window navigates the user back to the previous screen or view. If the user makes an update to an activity on the Service Handheld application, changing the activity status, for example, a message is created and inserted to the user's outbound queue on the device and the Outbound Message Icon starts flashing. As soon as the outbound message is delivered to the server inbound queue, the Outbound Message Icon stops blinking.

NOTE:  After a user performs a handheld synchronization, all the data in the Wireless Alerts List view is removed. Figure 4 displays the Wireless Alerts List view.

Figure 4.  Wireless Alerts List View