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Overview of Siebel Store-and-Forward Messaging Administration

You can administer Siebel Store-and-Forward Messaging from the Administration—Store-and-Forward screen in a Siebel Web Client.

The Administration—Store-and-Forward screen has the following five views:

• Message List
  • Store-and-Forward Applications
  • Store-and-Forward Message Timeout
• Store-and-Forward Message History
• User List
  • Device Administration
  • Store-and-Forward User Message History

Store-and-Forward Device Administration View

The Device Administration view displays mobile users and their user device's name, mobile application, sync node ID, address type, as well as device address information. This view is populated for a user when the user synchronizes a Siebel Handheld application with the Siebel Server for the first time.

Table 1 explains the field in the Store-and-Forward Device Administration view.

Store-and-Forward Applications View

The Store-and-Forward Applications view displays how the data messages are constructed. The view allows you to review Message Objects, Message Components, and Fields. Based on the Siebel Handheld application definition, all the information is generated when a user synchronizes his Siebel Handheld application with the server for the first time. Not all the data messages listed in the Message Objects applet are enabled for Store-and-Forward Messaging. By default, only the ActionSHCE data message is enabled for the Siebel Service Handheld application. The ActionSHCE message object corresponds to the ActionSHCE business object defined for Service Handheld application; its Store-and-Forward Message Components map to the business components defined for the ActionSHCE business object; the fields for a particular Message Component map to the fields defined for the corresponding business component.

Store-and-Forward Message Timeout View

The Store-and-Forward Message Timeout view allows you to specify three message timeout parameters to make sure messages are delivered in a timely manner. For more information on these parameters, see Setting Outbound Data Message Timeout Parameters.

The Store-and-Forward Message History Views

There are two message history views: Store-and-Forward User Message History and Store-and-Forward Message History. These two views provide administrative information for each inbound or outbound message. The Store-and-Forward User Message History View displays the message information for a particular user and the Store-and-Forward Message History View displays the message information for all the users. These views allow you to view such characteristics of inbound or outbound messages as the unique message ID, the application that was used for the message, the message direction, the time a message was sent or received, the message size, the message status, and so on. From these views, you can track all the inbound and outbound messages for any user in your system and use this information to troubleshoot or monitor the application or system usage.